Windows 8 and 8.1 Forums


Microsoft Upload Center crashing

  1. #1


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center

    Microsoft Upload Center crashing


    Hello,

    Since yesterday I've been getting a "The Microsoft Document Cache encountered a problem" error notification. whenever I restart my PC. The weird thing is its happening on both my desktop and laptop.

    Anyway when I click on it I get this box...

    Click image for larger version

    Clicking the repair button gives me this dialogue box...

    Click image for larger version

    and tells me the action can't be completed because another application is using the document and to close all office documents which... 1) - there are no shared or in use items, 2) - all office documents are already closed, and 3) - Restarting the computer and doing this again results in the same error and issue.

    If you click cancel, you get this box...

    Click image for larger version
    and Upload Center basically crashes

    Anyway anyone else seeing this? Thoughts/Suggestions?

      My System SpecsSystem Spec

  2. #2


    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,452
    Windows 8.1 Pro with Media Center


    I have the same issue, since this morning.

    Closing all even remotely Office related programs and tasks I get repair to work, then a few minutes later the same error appears again.

    Although ATM just you and me but I think it's too big a coincidence. Mine occurred after I finally rebooted after this weeks updates, did yours occur also after an update?

    Kari
      My System SpecsSystem Spec

  3. #3


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Thanks Kari,

    I had the issue earlier this week on the laptop then it went away. However, doing updates on both desktop and PC brought it back for the laptop, and now desktop.

    Anyway your reply confirms my suspicion that its on Microsoft's end. Can't see where 2, now 3 PCs (including yours), would have the same issue at the same time if it wasn't a server problem

    Hopefully it gets fixed soon.
      My System SpecsSystem Spec

  4. #4


    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,452
    Windows 8.1 Pro with Media Center


    I've been a bit sick, mostly in bed using just one laptop. I fired up two other 8.1 machines now, updated and rebooted, one of them have the same issue.

    Can't see any differences in installed updates, though. I mean the desktop without this error has made the same updates than the desktop with the error.
      My System SpecsSystem Spec

  5. #5


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Thanks Kari. Hope itís not serious and things get better.

    Anyway it definitely seems like itís something either with the server or in the updates we did. I'll do some digging around the net later to see what I can come up with.

    Peace
      My System SpecsSystem Spec

  6. #6


    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,452
    Windows 8.1 Pro with Media Center


    I'm leaning towards an Windows update issue; both those desktops I tested now last had no issues when booted up first time in days. I updated, rebooted and then the other got this same error.
      My System SpecsSystem Spec

  7. #7


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Well FYI, I just tried to save a word document to SkyDrive and got basically the same upload center error. Basically you can't upload any office documents. Even an cut & paste to SkyDrive results in an upload error when you open the document and it won't be sync'd

    However, you can load other items to SkyDrive and they sync just fine. I just copied one of my images to SkyDrive and can access it and download it to my laptop so the issue just seems to affect Office products.

    Man I'm hoping it wasn't one of these updates that hosed office. BTW did you notice Office had a 100+meg update?
      My System SpecsSystem Spec

  8. #8


    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,452
    Windows 8.1 Pro with Media Center


    Yeah, I noticed. And individual updates to all Office apps:
    Click image for larger version

    Incredible, booted one more Windows 8.1 Update 1 laptop just now, over 540 MB of important updates downloading now (the laptop has been off about three weeks).
    Last edited by Kari; 10 Jul 2014 at 18:33. Reason: Over 540 MB updates, not GB!!!
      My System SpecsSystem Spec

  9. #9


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by Kari View Post
    Update 1 laptop just now, over 540 GB of important updates downloading now (the laptop has been off about three weeks).
    Wowser

    I update so frequently I barely see 300mb unless a service pack or major update. Anyway I looked around the net but thus far I've not seen anyone else report what we're seeing yet.

    We'll see what happens.
      My System SpecsSystem Spec

  10. #10


    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,452
    Windows 8.1 Pro with Media Center


    THAT'S WAS A TYPO!!! Over 540MB not GB!

    Sorry, OP edited.
      My System SpecsSystem Spec

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