Windows 8 and 8.1 Forums


hpmsm108.dll is not responding (Error pop-up each time)

  1. #1


    Carleton, Skipton
    Posts : 51
    Microsoft Windows 8.1 (x64 bit)

    hpmsm108.dll is not responding (Error pop-up each time)


    Hello, I am have a tiny problem that I am worried and distracting for me is that this message box keeps coming up everytime I print something from any application, the name of the printer is called 'HP LaserJet 100 color MFP M175a'.
    I am running a Windows 8.1 PC with a up-to-date version of Microsoft Windows.

    There is a image below that shows you the error that I keep getting everytime I get to print things. It just distracts me.

    Click image for larger version

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Have you run HP Print and Scan Doctor, verify that your drivers are up to date. This site may help:

    Software & driver downloads HP LaserJet Pro 100 color MFP M175a | HP® Support
      My System SpecsSystem Spec

  3. #3


    Carleton, Skipton
    Posts : 51
    Microsoft Windows 8.1 (x64 bit)


    It wouldn't help, any solutions - I get a bit annoying with this pop-up.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    When you ran HP print and scan doctor, did it show anything?

    On the odd chance, run a full virus scan.
      My System SpecsSystem Spec

  5. #5


    Carleton, Skipton
    Posts : 51
    Microsoft Windows 8.1 (x64 bit)


    I found a solution to my self and it may work by ignoring the Printer Notification by going through these steps.


    1. Right click on your printer.
    2. Then click on "Printer properties".
    3. Go to "Device Settings" on the tabs above.
    4. Then go to "Installable Options > Printer Status Notification: Disabled"
    5. Click on "Apply" and then click on "Ok".


    It should solve the worry I have! If it works, then please use these steps for future use.
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    If it is printing normally then you should be alright. Probably a glitch caused by the printer installation.
      My System SpecsSystem Spec

  7. #7


    Carleton, Skipton
    Posts : 51
    Microsoft Windows 8.1 (x64 bit)


    Yeah, I think it was a pop-up that shows you the cartages and the status, but I think that don't seem to be working particularly well. So, HP might need to fix it.
      My System SpecsSystem Spec

hpmsm108.dll is not responding (Error pop-up each time)
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