Solved Store stuck spinning dots, how do you find app version #?

jimr416

New Member
Messages
2
Location
Corvallis, Oregon
Hello,

There are some bugs with the beta app of VLC I downloaded, and I can't figure out how to display the current version number, so I could see if there is a newer one. So instead I went to the store, and clicked on the VLC for 8 tile, and now I have the green store screen with spinning dots, forever. Rebooting and starting the store goes right to the still spinning dots. I tried to search and fix this, I've tried WSReset.exe, and DISM, neither helped. Any input would be appreciated.

Thanks, Jim
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer
    CPU
    Intel i5-4440 @ 3.10GHz
    Memory
    10GB
    Browser
    firefox
    Antivirus
    windows defender
Welcome to Windows EightForums, jimr416.

So far as version numbers go > As seen in the snip below > Open the Charms Bar of the app > Press Settings > Then “About”. If it's not included the developer should have included it.

About in Charms Snip.PNG


So far as your Store app problem >

It may be caused by an issue with the Store cache
http://www.eightforums.com/tutorials/13133-store-cache-clear-windows-8-a.html

Pay special attention to scannow and DISM in this tutorial
Fix Store Apps and Tiles that are Not Working or Responding in Windows 8 and 8.1
http://www.eightforums.com/tutorials/21051-apps-tiles-not-working-responding-fix-windows-8-a.html
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Reset fixed it

Hello HippsieGypsie,

I tried all suggested, and of course nothing worked. I went to do a restore, but ended up doing a windows reset, which thankfully worked, and cleared my store problem. I saved my files first, so no big deal, except now I don't have my problem! Thanks for the info about where to find the version info.

Thanks, Jim
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer
    CPU
    Intel i5-4440 @ 3.10GHz
    Memory
    10GB
    Browser
    firefox
    Antivirus
    windows defender
You're welcome. Glad to be of some help. I'm disliking the way MS is going about repairing systems now. DISM and restore aren't working for me any more. I had my system the way I liked it and was about ready to mirror it when I ran into a minor problem. I'm about to download and make an ISO for repairs.

Glad you're up and running. :)
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Back
Top