Windows 8 and 8.1 Forums

Store stuck spinning dots, how do you find app version #?

  1. #1

    Store stuck spinning dots, how do you find app version #?


    There are some bugs with the beta app of VLC I downloaded, and I can't figure out how to display the current version number, so I could see if there is a newer one. So instead I went to the store, and clicked on the VLC for 8 tile, and now I have the green store screen with spinning dots, forever. Rebooting and starting the store goes right to the still spinning dots. I tried to search and fix this, I've tried WSReset.exe, and DISM, neither helped. Any input would be appreciated.

    Thanks, Jim

      My System SpecsSystem Spec

  2. #2

    Welcome to Windows EightForums, jimr416.

    So far as version numbers go > As seen in the snip below > Open the Charms Bar of the app > Press Settings > Then “About”. If it's not included the developer should have included it.

    Click image for larger version

    So far as your Store app problem >

    It may be caused by an issue with the Store cache
    Store Cache - Clear in Windows 8

    Pay special attention to scannow and DISM in this tutorial
    Fix Store Apps and Tiles that are Not Working or Responding in Windows 8 and 8.1
    Apps and Tiles Not Working or Responding: Fix in Windows 8
      My System SpecsSystem Spec

  3. #3

    Reset fixed it

    Hello HippsieGypsie,

    I tried all suggested, and of course nothing worked. I went to do a restore, but ended up doing a windows reset, which thankfully worked, and cleared my store problem. I saved my files first, so no big deal, except now I don't have my problem! Thanks for the info about where to find the version info.

    Thanks, Jim
      My System SpecsSystem Spec

  4. #4

    You're welcome. Glad to be of some help. I'm disliking the way MS is going about repairing systems now. DISM and restore aren't working for me any more. I had my system the way I liked it and was about ready to mirror it when I ran into a minor problem. I'm about to download and make an ISO for repairs.

    Glad you're up and running.
      My System SpecsSystem Spec

Store stuck spinning dots, how do you find app version #?
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