Solved Word 2013 Fails to start up

alkaufmann

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I have a subscription to Office 365 Small Business Premium. The install on my Windows 7 64 Bit machine went fine a has been working great for about 3 weeks now. I was at the office yesterday and for some reason Word 2013 fails on startup. It starts up, I select the blank page option and then it fails. It calls home (to Microsoft?) and tells me they will let me know when they have a solution. This is a small business how long am I supposed to wait for their solution? I need a solution now for Word 2013 now.

Everything else still works, Outlook 2013, Excel 2103. etc. I am thinking of removing this machine from the subscription and uninstalling Office 2013 and then downloading and installing it again.


If anyone has some easier way to get this Word 2013 functioning again, please let me know.

Thanks,

Ak
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Masuhr - Black Corsair
    CPU
    Intel I7 4770k
    Motherboard
    ASUS Maximus VI Hero
    Memory
    Corsair Dominator 16GB DD3-1866
    Graphics Card(s)
    Asus GTX 660 Ti
    Monitor(s) Displays
    ASUS PA248
    Screen Resolution
    1920x1200
    Hard Drives
    Revodrive 350 480GB
    SSD Mushkin Chronos Deluxe 240GB Sata3
    HDD WD Red 2x2TB Sata3
    PSU
    Corsair 860i
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i
    Keyboard
    LG G19
    Mouse
    Microsoft Sidewinder X8
    Internet Speed
    DSL
    Browser
    IE
    Antivirus
    MS Defender
    Other Info
    Logitech T650 Touchpad
Just to close this thread, I uninstalled Office 365, then I went into the manager to disable it for this machine and then used the manager to install it again. Everything works again.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Masuhr - Black Corsair
    CPU
    Intel I7 4770k
    Motherboard
    ASUS Maximus VI Hero
    Memory
    Corsair Dominator 16GB DD3-1866
    Graphics Card(s)
    Asus GTX 660 Ti
    Monitor(s) Displays
    ASUS PA248
    Screen Resolution
    1920x1200
    Hard Drives
    Revodrive 350 480GB
    SSD Mushkin Chronos Deluxe 240GB Sata3
    HDD WD Red 2x2TB Sata3
    PSU
    Corsair 860i
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i
    Keyboard
    LG G19
    Mouse
    Microsoft Sidewinder X8
    Internet Speed
    DSL
    Browser
    IE
    Antivirus
    MS Defender
    Other Info
    Logitech T650 Touchpad
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