Windows 8 and 8.1 Forums

Apps stopped working

  1. #11


    Posts : 22,565
    64-bit Windows 10


    JC,

    Activated is for your Windows being activated with your product key.

    The links in the steps below will help give you details on how to do each one. Don't skip any since one could be the solution.

    Apps and Tiles Not Working or Responding: Fix in Windows 8

      My System SpecsSystem Spec

  2. #12


    Posts : 26
    Windows 8


    Steps done and answers gotten:

    1 Ran the troubleshooter and already posted results/same result each time.

    2 Windows is already Activated and doesn't give me an option to _re-activate.

    3 PC Settings isn't broken,I can open it and get into it no problem. I did follow the steps and went to step seven for the elevated command prompt/ran that no issues with PC Settings I can get into that no problem.

    4 I do not use a roxy,I have however tried the apps with the firewall and AV disabled/no change.

    5 I restartd the PC and restarted Explorer both,no change apps still wont open.

    6 I have signed in using both my Microsoft acct and a local acct neither one made any difference,still cannot open apps.

    7 Same as above..used my Microsoft Account

    8 Resolution is 1366X768 (Recommended)

    9 Internet is connected and works(using laptop to post this)

    10 UAC is enabled,set at default level.

    11 Windows update is set in services as "Automatic"

    12 I use Norton AV and it controls the firewall. I have disabled it and tried the apps,still no difference.

    13 Everything is set to be trusted in the apps,also as stated in#12 disabled but no change.

    14 Date and time are correct/I re-set them both just to be sure I followed each step.

    15 I have 1 app that needs updating but it fails to update.

    16 Followed the steps to re-register the store..store opens fine but the apps stay the same/cant use them.

    17 Cleared Store cache/no change

    18 App Licenses are synced and updates set to automatically download.

    19 AU Install agent folder is where it is supposed to be.

    20 Morphological Filtering is off in CCC.

    21 Tried uninstalling and re-installing Kindle but Install failed with Error Code 0x80070002

    22 Ran the sfc /scannow no issues were found.

    23 The publisher is Microsoft as the apps that don't work came with the laptop Email/weather/calander etc etc.

    24 System restore for some reason isn't available.

    25 Have tried doing the Refresh but encounters and error and cannot be completed,doesnt give me an error code for this.


    Each step was followed and no change,I click the app icon IE: Email and it moves the tile but doesn't open,no error message just doesn't open same with calander,Weather,People,Messaging,News etc etc.


    JC
      My System SpecsSystem Spec

  3. #13


    Posts : 22,565
    64-bit Windows 10


    As a test, create a new Microsoft account and sign in to it, and see how the apps work. This will help see if it's a global issue, or just an issue in your original MS account.
      My System SpecsSystem Spec

  4. #14


    Posts : 26
    Windows 8


    Created a new Microsoft Account and same issue.
    Apps don't work but Admin stuff in the metro screen do/PC settings work fine.

    Thanks for the replies..this is getting frustrating.
      My System SpecsSystem Spec

  5. #15


    Posts : 22,565
    64-bit Windows 10


    JC,

    I hate to say it, but it may be time to do a HP factory recovery.

    Performing an HP System Recovery (Windows 8) | HP® Support
      My System SpecsSystem Spec

  6. #16


    Posts : 26
    Windows 8


    Just as a sidenote I went in and checked the system configuration..it shows as "selective start up"...I changed it to Normal start up witch loads all devices and drivers after rebooting I check it again and its back at selective start up...I have never changed it to selective start up so I'm lost as to why its stuck their. That could be one of the reasons for aps not working if it isn't loading everything it should.
      My System SpecsSystem Spec

  7. #17


    Posts : 22,565
    64-bit Windows 10


    Nar, Selective startup has remained selected since Windows 7 for whatever reason. As long as both load items are checked under selective startup, it's essentially the same as normal startup.
      My System SpecsSystem Spec

  8. #18


    Posts : 26
    Windows 8


    Thanks for the replies..started system recovery according to the tutorial but its stuck on HP software install and hasn't asked for any recovery discs yet..how long does this process usually take or can you direct me to the forumn for recovery help.

    JC
      My System SpecsSystem Spec

  9. #19


    Posts : 22,565
    64-bit Windows 10


    If haven't already, see if the "Recovery from Windows 8" option in the HP system recovery link above may work for you. This will use the recovery partition on your hard drive instead.
      My System SpecsSystem Spec

  10. #20


    Posts : 26
    Windows 8


    System recovery success..will mark as solved.
    Appreciate al your help Brink!
      My System SpecsSystem Spec

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