Can't install Visio 2013 due to Extensibility Component

lmpotthoff

New Member
Messages
4
I'm trying to install Visio Pro 2013 on my Windows 8.1 business laptop running Office 365. This is a new PC so the only things installed on it are 64 bit versions of Office.

When attempting to install, I get an error that the Office Extensibility Component is a 32 bit Office piece. I've tried to uninstall this component on my personal PC and it rendered Office 365 unusable. I had to perform a System Restore to get it working again. I don't want to attempt this on my work PC.

32 Bit Office has never been on this PC. How did the Component get here?

How can I safely install Visio 2013 Professional? Please help? I greatly appreciate it!

Lisa

PS. Couldn't paste error message into screen, so I attached a file image.
 

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My Computer

System One

  • OS
    Win 8.1
are u sure if the office 365 u installed is 64 bit?
how bout' trying to install Visio first and then office 365?
or uninstall the 15 click to run thing and installing visio and see if visio replaces that thing?
 

My Computer

System One

  • OS
    Windows 8.1 Pro Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell
    CPU
    Inspiron 530S
    Motherboard
    64Bit X64 based Processor
    Memory
    4.5GB Ram
    Graphics Card(s)
    1GB - XFX ONE ATI Radeon HD 5450 - Plus Edition
    Sound Card
    Inbuilt
    Monitor(s) Displays
    Dell Monitor
    Screen Resolution
    1440*900
    Hard Drives
    1*Seagate 150gb + 1*Seagate 320gb
    Cooling
    3 x fans
    Keyboard
    Dell Analog
    Mouse
    Dell USB Mouse
    Internet Speed
    1Mbps, 100kbps Download Speed
    Browser
    Firefox
    Antivirus
    Kaspersky, Norton, Avast, Bitdefender, but Switched off
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