Windows 8 and 8.1 Forums


Camera app can't find Camera Roll

  1. #1


    Posts : 33
    Windows 8.1 Single Language 64-bit

    Camera app can't find Camera Roll


    Hi All,

    I have a Dell laptop running Windows 8.1 and my camera app recently stopped working. When I open the app a message comes up saying
    We can’t get to the camera roll right now
    Something went wrong while accessing the camera roll.
    I assume that the default save location for photos and videos is my pictures library but there is definitely a folder there called “Camera Roll” so what is the problem? Also, is there any way that I can get the photos to save to SkyDrive?

    Any help would be appreciated
    Thanks,

    William Dry.
    Last edited by williamdry; 10 Apr 2014 at 03:02.

      My System SpecsSystem Spec

  2. #2


    Gold Coast (Australia)
    Posts : 702
    Windows 8.1 x64


    Hi William.

    William. try this.


    1. Open file explorer
    2. navigate to the folder "Camera Roll"
    3. right click on it
    4. select include in library
    5. specify pictures


    This will at least show your folder "Camera Roll" in the Metro Pictures library (I hope enable them to be saved in cloud)
    After that I don't know (re your application) Is there an options/settings in the app that you can specify where the folder is?

    Let us know how you go.
      My System SpecsSystem Spec

  3. #3


    Posts : 33
    Windows 8.1 Single Language 64-bit


    Hi antspants,

    I did everything you said but the folder is not shown in the Metro Pictures app. I have never noticed this before because I hardly use it but there are no pictures under "Pictures library" in the Metro app although it shows everything that is in "SkyDrive".

    There is no setting in the Camera app, I looked for that already. It is the Metro Camera app that comes with your PC and cannot be uninstalled, otherwise I would have done so and looked for a better camera app.
      My System SpecsSystem Spec

  4. #4


    Gold Coast (Australia)
    Posts : 702
    Windows 8.1 x64


    Hi again William. This must be frustrating. Have you tried typing "metro camera app" in the search above? I am on my iPhone and its way to difficult to use practically to look myself until I get back to a PC
      My System SpecsSystem Spec

  5. #5


    Posts : 33
    Windows 8.1 Single Language 64-bit


    I have tried searching for it and it seems like no one has had this problem before me. It is very frustrating.
      My System SpecsSystem Spec

  6. #6


    Nebraska
    Posts : 1
    Windows 8.1 on Asus Tablet laptop combo

    same problem. but windows 8.1 tablet laptop combo


    Anyone ever get a resolve for this? I'm running into almost exact same problem on similar build platform. TIA
      My System SpecsSystem Spec

  7. #7


    Posts : 33
    Windows 8.1 Single Language 64-bit


    Hi tludell,

    I never did manage to resolve this problem. But a while ago my computer started having other problems as well and so I decided to recycle my PC using Windows 8's nifty new feature. That sorted out all the problems, including the camera app problem, although it took a frustratingly long amount of time and deleted all my apps and programs. And I had to reinstall Windows 8.1 afterwards so it's not something I recommend.

    Goodluck.
      My System SpecsSystem Spec

Camera app can't find Camera Roll
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