Solved Windows store fails to start - "normal" fixes didn't help!

homercles

New Member
Messages
5
Help! I've been trying for a few days to solve this, but MS and Google Searches haven't been able to help out at all.

On Windows 8 the Windows Store fails to start up on my wife's account. When you click on the app, you get the start screen for the windows store with the circle animation at the bottom, but that's it. It just stays on that screen, with the circle spinning around, and never goes any further.

It was that way on my account too. (Same computer.) Then on my login I ran wsreset.exe and it fixed the problem. But on my wife's login when I run wereset.exe, still the same problem -- wsreset.exe brings up the Windows Store start screen, then the start screen just sits there...

STUFF I'VE TRIED SO FAR, BUT IT DIDN'T FIX IT:
(Not really in order, especially since I've tried some of these a few times!)
1. Run wsreset.exe
2. Run sfc /scannow
3. Run DISM /Online /Cleanup-Image /RestoreHealth [as administrator]
4. Open a PowerShell [as administrator] and run Repair-WindowsImage -Online -RestoreHealth
5. Download and run the Microsoft UI App troubleshooter
6. Run [as administrator] powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

The most curious thing is that Windows Store works on my account but not my wife's account! The biggest difference is that she's running with a Windows Live ID and I'm just running with a local login. Don't know if that makes a difference...?

Please let me know what other things I could try. Thanks!
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Wow - 25 steps! Here I thought I had a huge list with my six things I tried! :huh:

Short answer: I tried all 25 steps, but still no joy.

Long answer:
Step 1: Ran the troubleshooter (no longer a "run as administrator" option in there...?)
Step 2: Windows pre-installed on this laptop; I've confirmed it's already activated.
Step 3: "PC Settings" runs just fine
Step 4: No proxy involved
Step 5: Have restarted tons of times
Step 6: Can run as administrator without issue
Step 7, 8, 9, 10: These are basics and yes they're confirmed to be working fine
Step 11: Well I wish Windows store was running!:p
Step 12: Windows Firewall is running
Step 13: Kaspersky AV. Can't find any place to set trusted apps. But if this were the problem wouldn't it also fail on my account?
Step 14, 15: Already done.
Step 16, 17: Done (these were part of my original six)
Step 18: Would need Store running to do this
Step 19: Not applicable
Step 20: I have AMD graphics with the Catalyst Control Center, but cannot find any mention of Morphological Filtering...?
Step 21: Haven't tried this yet; would need to find install disk that came with the computer
Step 22: Done (part of my original six)
Step 23: App publisher.... Microsoft...
Step 24-25: Let's hope I don't have to resort to this...

Any other ideas...?
 

My Computer

System One

  • OS
    Windows 8
A system restore (step 24) using a restore point dated before this started would be a good option. It's not a factory restore in case you may have though so.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Still flogging away at this to no avail. :-/ Here's what I've tried:

* Tried DISM and sfc /scannow again.
* Ran a "system refresh" in Setting. This uninstalled a bunch of apps.
* Windows Store still (!) not working.
* Tried re-registering store again (step 16 from the 25-step list)
* Tried sfc /scannow again (reported no problems) and wsreset.exe (still just sits and spins around).
* Tried waving a dead chicken over the computer and uttering some voodoo incantations.

Wife reports that Windows Store did work prior to the 8.1 upgrade.

Tried running system restore but the only restore point it shows me is earlier today. Uh-oh.

Any other options I can try besides "just nuke the hard drive and start over from scratch"...?
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Thanks for sticking with me on this one. Hopefully we're starting to close in.

On this computer we have three users:
(a) my wife's login, which is through a Microsoft account
(b) my login, which is a local login only
(c) our son's account, which is through a Microsoft account

So we tried Windows Store on all three. Doesn't work on my wife's account, but does work on the other two. So it seems like it's not an overall problem with the computer (otherwise b and c shouldn't work) and it seems like it's not a problem with the internet or MS accounts in general (otherwise c shouldn't work). Looks like it's something specific to my wife's login and/or her Microsoft account.

Is there anything we can do to get a better picture of what's going on?
 

My Computer

System One

  • OS
    Windows 8
We've tried about everything short of a refresh. You might consider creating a new account for your wife to use instead. :(
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Just to close this out:
After trying pretty much everything under the sun (including a help desk guy at the Microsoft Store making multiple attempts before he cried uncle), my wife was finally able to fix it. Solution was to uninstall and reinstall her user account. Hopefully this tidbit of information can save someone else the hassle we went through ;-)
 

My Computer

System One

  • OS
    Windows 8
I'm happy to hear that you got it sorted. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
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