Windows 8 and 8.1 Forums


Downloaded Metro Apps doesn't work

  1. #1


    India
    Posts : 50
    Windows 8.1 Enterprise

    Downloaded Metro Apps doesn't work


    So Today,
    when I used one of my Metro App(Asphalt 8), The game showed the Gameloft logo but right after that it crashed.
    Then I used another app which was Weather.. but it worked fine.. Again I tested Facebook app and it also crashed...
    So then I downloaded one app (Flappy Birds Free) and it also crashed.. So from my idea I think that the downloaded apps are getting crashed.. I tried several fixes like using another user, turning off Windows Defender and Firewall, Clean booting, Updating Video drivers, scanning for viruses, using Metro apps troubleshooter, sfc /scannow, and all sorts of things.. There is only one more option left and that is to refresh Windows. But I don't have 8 CD. It got broken.. and I can't afford to buy a new one.. What should I do now?

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Have you tried running:

    WSReset.exe

    In an administrator command prompt?

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    India
    Posts : 50
    Windows 8.1 Enterprise


    Quote Originally Posted by David Bailey View Post
    Have you tried running:

    WSReset.exe

    In an administrator command prompt?

    Click image for larger version
    Tried now.. it opens the store.. tried minimising it and running Asphalt but with no luck again, it crashed to desktop
    P.S.
    Are you a devotee of Lord Ganpathi?
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    [QUOTE=rohidroid;348214]
    Quote Originally Posted by David Bailey View Post
    P.S.
    Are you a devotee of Lord Ganpathi?
    Yes.
    I like Ganesha.
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 50
    Windows 8.1 Enterprise


    Quote Originally Posted by David Bailey View Post
    Yes.
    I like Ganesha.
    Great to see a American like Ganesh..
    Well WSReset.exe didn't work for me...
    So what's next?
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    [QUOTE=rohidroid;348220]
    Quote Originally Posted by David Bailey View Post
    Quote Originally Posted by rohidroid View Post

    Yes.
    I like Ganesha.
    Great to see a American like Ganesh..
    Well WSReset.exe didn't work for me...
    So what's next?
    I don't know.

    Have you tried running:


    Dism /Online /Cleanup-Image /RestoreHealth

    in an administrator command prompt & running sfc /scannow again ?
      My System SpecsSystem Spec

  7. #7


    Posts : 1,360
    Windows 8.1 Enterprise


    You might see if a clean uninstall will cure the issue.

    How to perform a clean uninstall of apps:

    Step 1) Open an elevated command prompt > Press + X > select Command Prompt (Admin)

    Step 2) Type: Powershell Get-AppxPackage > press Enter

    Step 3) Locate the Asphalt app listed > Take note of the "PackageFullName"

    Step 4) Type: Powershell Remove-AppxPackage -Package [PackageFullName] > Press Enter

    Step 5) Reinstall the App from the Store.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 50
    Windows 8.1 Enterprise


    [QUOTE=David Bailey;348222]
    Quote Originally Posted by rohidroid View Post
    Quote Originally Posted by David Bailey View Post
    Great to see a American like Ganesh..
    Well WSReset.exe didn't work for me...
    So what's next?
    I don't know.

    Have you tried running:


    Dism /Online /Cleanup-Image /RestoreHealth

    in an administrator command prompt & running sfc /scannow again ?
    Its taking time.. will post the results (you guys are very quick in replies)

    EDIT: Didn't work.. Both of them showed that it fixed corrupted files but didn't fix my problem...
    Quote Originally Posted by ectech View Post
    You might see if a clean uninstall will cure the issue.

    How to perform a clean uninstall of apps:

    Step 1) Open an elevated command prompt > Press + X > select Command Prompt (Admin)

    Step 2) Type: Powershell Get-AppxPackage > press Enter

    Step 3) Locate the Asphalt app listed > Take note of the "PackageFullName"

    Step 4) Type: Powershell Remove-AppxPackage -Package [PackageFullName] > Press Enter

    Step 5) Reinstall the App from the Store.
    I tried that with a smaller app (Flappy Birds Free) which also had the same problem.. and it didn't work...

    If guys want a video of what's happening, just tell it.
    Last edited by rohidroid; 24 Feb 2014 at 11:19.
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 50
    Windows 8.1 Enterprise


    Just found out one thing...
    When installing new apps, this affects them too..
      My System SpecsSystem Spec

  10. #10


    Posts : 1,360
    Windows 8.1 Enterprise


    If your interested I can look at a few log files to see whats going on.

    Download the attached file, right click select Run as Administrator.

    This will create a folder on the Desktop called Logs. Right click the folder and select Send To > Compressed Folder.

    attach the folder to your post.
    Downloaded Metro Apps doesn't work Attached Files
      My System SpecsSystem Spec

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