Windows 8 and 8.1 Forums

Photos app takes too long!

  1. #1

    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit

    Photos app takes too long!

    Hey all,

    After a clean install of Windows 8 Pro and upgrading to 8.1 Pro immediately after, I noticed that the Photos app takes a very long time to load a photo that I opened from the Desktop. When double clicking a picture from the Desktop, the Photos app splash screen comes up and stays like that for like 30 seconds until it views the picture. It also takes that long when clicking the app itself. Notice that this only happens the first time when I open the Photos app after a restart or boot. Opening the Photos app doesn't take long anymore.

    If I close the photos app while it's still in the splash screen an error would pop up that says that the "PhotosApp.exe has reached a breakpoint". A MoAppHang of Photosapp.exe error also pops up in the eventlog in that case.

    I noticed quite a lot of people are having this popup error and I have tried different solutions without any success:
    - Did an SFC /scannow
    - Tried the App Troubleshooter (it says I need to update my graphics driver although they are already up to date)
    - Rebuilt the indexing and restored the Default settings in the My Pictures folder Properties
    - Installed all updates from Windows Update

    My specs:
    Windows 8.1 Pro with Media Centre
    GTX 660Ti with latest WHQL driver (332.21)
    3570K CPU (stock)
    8 GB RAM

    Can anyone help me with this?

      My System SpecsSystem Spec

  2. #2

    Posts : 1,360
    Windows 8.1 Enterprise

    Try using the following command from an elevated command prompt:

    Dism /Online /Cleanup-Image /RestoreHealth
      My System SpecsSystem Spec

  3. #3

    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit

    Tried it and it repaired one store component corruption. However, if I run it again it keeps saying that very same thing. When I run /Scanhealth or /Checkhealth with DISM it says that it didn't find any corruption though.
    EDIT: Whenever the Restorehealth command is finished and I open the Photos app afterwards, it loads normally and fast. But as soon as I reboot the loading time takes too long again.

    I noticed something else; it seems that the SkyDrive app also takes too long to load after each boot or restart. The weird thing is that if I open the SkyDrive app first, wait for it to load and then close it, the Photos app wouldn't take long if I open it afterwards. It is as if the SkyDrive app is taking the long loading time from the Photos app.
    Last edited by JohnnyGui; 18 Feb 2014 at 12:22.
      My System SpecsSystem Spec

  4. #4

    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit

    I have narrowed down the problem; it seems that the app takes too long to load only when I have opened the app within 7 minutes after a (re)boot. When I wait >7 minutes and open the app, it opens at normal speed.

    I guess it has something to do with loading the photo library? However, even emptying the photo library doesn't fix the issue.

    Does anyone else have this problem when opening the Photos app within 7 minutes after a (re)boot?
      My System SpecsSystem Spec

Photos app takes too long!
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