Windows 8 and 8.1 Forums


Store/Apps Will Not Open (Store crashes)

  1. #1


    OH
    Posts : 5
    Windows 8 64-bit

    Store/Apps Will Not Open (Store crashes)


    My Computer: Acer | Aspire V5 | Aspire V5-552G-X412 | Overview

    As of a few days ago, none of the apps in the "windows" menu will open. My Store also will not boot. It opens, animates, and closes. I've tried many solutions, none of which have helped. *Note*: My resolution has not changed. It is still 1366x768.

    Solutions I've tried:
    1.
    Changing resolution: fail
    2.
    Running "sfc /scannow" in CMD in admin mode. Result: stops at 53%, says it it unable to fix corrupted files\
    Also tried opening the .log file. Says I'm not an administrator, when I have set my profile to admin. (I am the only user)
    3. Clean boot, attempted to "sfc /scannow": fail
    4. Using Microsoft account and local account. (I used a local account originally and tried switching to an MS account. This did not fix it.)
    5. System "Refresh": says it is unable to complete refresh after reboot.
    6. UAC was not changed, although I tried playing with the settings. Did not help.
    7. My Anti-Virus has not been modified in any way. No firewall should be affecting this.
    8.
    This happens on any internet connection.

    I apologize if this seemed brief, I was trying to make it to the point while in class. Any help would be greatly appreciated! I may have missed some of my attempted solutions here and there, so I'm sorry if I did. This has been extremely frustrating. I really do not want to resort to restoring the computer to factory settings. Thanks in advance!

      My System SpecsSystem Spec

  2. #2


    Posts : 22,581
    64-bit Windows 10


    Hello Cutlass, and welcome to Eight Forums.

    If you have not already, you might see if any of the listed troubleshooting items in the tutorial below may be able to help with this.

    Apps and Tiles Not Working or Responding: Fix in Windows 8

    Hope this helps for now,
    Shawn
      My System SpecsSystem Spec

  3. #3


    OH
    Posts : 5
    Windows 8 64-bit


    That was a very well put together post! Unfortunately, it didn't help.
    Well, kind of. I can now open my store. None of my updates will install, though. Also, I did learn that I haven't even upgraded to Win 8.1! But after attempting to download it or any other update, I get the error "0x80070002".
    I'm totally new to Windows 8, so I'm sorry for coming across as a complete noob.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,581
    64-bit Windows 10


    For that error number, you might see if the MS fix it below may help.

    Windows Update error "0x80070002" or "0x80070003"
      My System SpecsSystem Spec

  5. #5


    OH
    Posts : 5
    Windows 8 64-bit


    Click image for larger version
    This is the result from the trouble shooter. nfs /scannow also said that it fixed some things and told me to reboot and run it again, but now the scan isn't working again.
      My System SpecsSystem Spec

  6. #6


    Posts : 22,581
    64-bit Windows 10


    After SFC failed to complete, did you run the DISM command below to see if SFC may be able to run and finish afterwards? If not, then it would be worth a try to see if it may help with this issue if both DISM and SFC were successful.

    Dism /Online /Cleanup-Image /RestoreHealth

    DISM - Fixing Component Store Corruption in Windows 8
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Sounds like my problem with the Store.
    A complete restore might be in order.
      My System SpecsSystem Spec

  8. #8


    OH
    Posts : 5
    Windows 8 64-bit


    The command promp command went through and said it fixed some corrupted files. After running sfc /scannow again, rebooting the computer, and running the scan again with "successful" reports, my apps still won't update or run. Win 8.1 Update also will not install. Same error code as before.
      My System SpecsSystem Spec

  9. #9


    Posts : 22,581
    64-bit Windows 10


    You might consider refreshing Windows 8 then.

    Refresh Windows 8
      My System SpecsSystem Spec

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