Windows 8 and 8.1 Forums


Problem with Itunes upgrade here is a fix

  1. #1



    I am Woman! Hear Me Roar!
    NJ
    Posts : 1,116
    4 Windows 7 Pro Sp1- 4 Win 8 Pro, 1- xp pro sp3

    Problem with Itunes upgrade here is a fix


    I have seen this on all pcs (not macs) on windows 8 and 7
    When installing the latest version of iTunes, when you try to open the iTunes icon you get an error msg that it is missing a certain dll
    and if you reboot the machine you get the same msg
    To fix this:
    Go to Program and Features:
    Uninstall the following:
    iTunes
    Mobile Apple
    Bonjour
    Icloud
    Apple Application Support
    Apple Software Update
    Apple Mobile Device Support

    (note- Apple Mobile Device Support will not
    come out but that is not a problem)
    reboot the machine
    then download the iTunes software again and and install then you should be fine

      My System SpecsSystem Spec

  2. #2


    Posts : 7
    win8.1

    AMDS issue


    Trying to install AMDS, on my Toshiba C55A Laptop – Intel Celeron N2820 2.13 Ghz 64 bit, fully updated genuine Windows 8.1

    It does not install and rolls back AppleMobileDeviceSupport64.msi (this file is extracted by winrar from the itunes.exe)

    Message saying:
    The Apple Mobile Device Support won’t be installed on your computer

    The installer encountered errors before Apple Mobile Device Support could be configured
    Your system has not been modified
    To retry the operation at a later time, run installer again.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    win8.1


    Quote Originally Posted by robinb9 View Post
    I have seen this on all pcs (not macs) on windows 8 and 7
    When installing the latest version of iTunes, when you try to open the iTunes icon you get an error msg that it is missing a certain dll
    and if you reboot the machine you get the same msg
    To fix this:
    Go to Program and Features:
    Uninstall the following:
    iTunes
    Mobile Apple
    Bonjour
    Icloud
    Apple Application Support
    Apple Software Update
    Apple Mobile Device Support

    (note- Apple Mobile Device Support will not
    come out but that is not a problem)
    reboot the machine
    then download the iTunes software again and and install then you should be fine

    This way did not work out for me.

    Apple suggest that your download Itunes as a file.
    Open it with Winrar, and download each itunes file seperately, but the Mobile Device Support refused to download

    Trying to install AMDS, on my Toshiba C55A Laptop – Intel Celeron N2820 2.13 Ghz 64 bit, fully updated genuine Windows 8.1
    It does not install and rolls back AppleMobileDeviceSupport64.msi
    Message saying:
    The Apple Mobile Device Support won’t be installed on your computer
    The installer encountered errors before Apple Mobile Device Support could be configured
    Your system has not been modified
    To retry the operation at a later time, run installer again.
      My System SpecsSystem Spec

Problem with Itunes upgrade here is a fix
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