Windows 8 and 8.1 Forums


Bluetooth won't work, skype won't work, ntflix won;t work

  1. #1


    Posts : 153
    Windows 8, Kali

    Bluetooth won't work, skype won't work, ntflix won;t work


    Alright guys, I have just refreshed my pc because I was having numerous problems with it and it turned out to be a bad stick of RAM. However, now I am having software issues. Whenever I try to make a call on the desktop version of skype, the program crashes. Whenever I try to open HP support assistant, the program crashes. When i am using the metro app version of skype I get a weird artifacting type problem on any of the buttons. I have this same problem in internet explorer and on Netflix. Netflix will not play on Chrome. It will play on IE, but with the button artifacting problems. My computer will not pair via bluetooth with my phone. What would be your recommended course of action? I don't know where to begin. I have tried updating drivers and the like but it has not helped.

    Thank you

      My System SpecsSystem Spec

  2. #2


    Posts : 153
    Windows 8, Kali


    Microsoft zune won't work either. It crashes when trying to set up.
      My System SpecsSystem Spec

  3. #3


    Posts : 20
    Windows 8 Pro WMC


    Hi.
    You have already mentioned that you have a bad RAM stick (bad as in....?). Maybe it is the problem. Have you fixed it? (how?) Another thing is, try running a malwarebytes scan and an anti-rootkit scan (preferably with this). Your problem seems very similar, although not identical, to a rootkit problem. If none of these solve your problems, then wait for someone from the higher authority to help.
    ~sam97
      My System SpecsSystem Spec

  4. #4


    Posts : 153
    Windows 8, Kali


    RAM was replaced and tested. I'll run malware and root kit when I get home.
      My System SpecsSystem Spec

  5. #5


    Posts : 153
    Windows 8, Kali


    I just ran the rootkit scan and the malwarebytes scan and they came back clean.
      My System SpecsSystem Spec

  6. #6


    Posts : 153
    Windows 8, Kali


    Can anybody help at all? I can't do anything on this laptop besides browse the internet and type up text documents. GoPro cineform studio will also not work.

    EDIT: In event viewer this is the description I get when GoPro crashes.

    Faulting application name: GoPro Studio.exe, version: 0.0.0.0, time stamp: 0x52e952ff
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
    Faulting package full name: %14
    Faulting package-relative application ID: %15
      My System SpecsSystem Spec

  7. #7


    Posts : 153
    Windows 8, Kali


    I ended up refreshing the computer and the programs work fine now. I'm testing it to find out what caused the problem
      My System SpecsSystem Spec

  8. #8


    Posts : 20
    Windows 8 Pro WMC


    Well, good luck. If you find any problems, keep bumping this post not more than once in 24 hours so that someone will notice. If everything works fine, take refresh as an answer and mark this thread Solved. And once again, Good Luck.
      My System SpecsSystem Spec

Bluetooth won't work, skype won't work, ntflix won;t work
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