Sky News app & TV Catchup videos not working

BarneyRubble

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Southampton, Hampshire
Evening chaps (& chapesses),

As per the above topic title, I don't appear to be able to get videos working direct from 8.1 metro apps.

If I run videos/live streaming from within my browser everything works fine but from within metro, all I get is purple coloured dots going across the screen. I would assume that this could be a buffering issue but I might be wrong?

All add-ons - flash/java & silverlight as far as I can tell are up-to-date. The most likely problems are:
1. slow broadband (2 to 3 mbps) but from within the desktop, youtube etc works without any buffering issues.
2. I have Avast installed and I did read about problems with TV-Catch Up and I did read about the anti-virus plug in causing sites not to work. I have disabled it from within Firefox but TvCatchUp works whether its on or off from within the desktop browser but no luck direct from the app.

Out of ideas at the moment.

ps everything worked fine from within Win 8 apps but not 8.1!

Many thanks,
Steve
[h=2][/h]
 

My Computer

System One

  • OS
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    Computer type
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    AsRock
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Hey!

Can you screenshot a few pictures of what is showing up on screen when the errors occur, if you can? I'm curious to see what is happening.

A fast way to take a screenshot is press FN + Windows Key + Printscreen, incase you didn't know.

You'll find your screenshots in Pictures, inside a folder called Screenshots that windows automatically makes, unless you have a folder called that already in Pictures. In that case, the screenshot will be there numbered and named 'screenshot (1)' and so on.

Sorry if you already know how to do that. Just in case you didn't.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850
    CPU
    Intel Pentium B960 2.20Ghz
    Motherboard
    Intel
    Memory
    8GB RAM
    Graphics Card(s)
    Intel HD Graphics 2500
    Screen Resolution
    1366x768
    Hard Drives
    750GB
Screenshot (1).png

Screenshot (2).pngScreenshot (3).png
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    AsRock
    CPU
    Intel Core2 Quad Q8200
    Motherboard
    AsRock N7AD SLI
    Memory
    8GB DDRII
    Graphics Card(s)
    MSI Geforce GTX760 Twin Frozer
    Sound Card
    On Board Realtec
    Monitor(s) Displays
    Hanns G 221A
    Hard Drives
    Hitachi_HDP725050GLA360
    Case
    Yes, I have one. Less messy that way
    Mouse
    Squeek
    Browser
    Firefox
    Antivirus
    Avast
Hi SuperMechaPizza,

Easier to post the reply separately from the pictures. The big picture is TVCatchUp direct from the metro app. Hopefully the blue dots are visible going across the screen. The bottom left is the same for Sky News but may not show up.

The bottom right is TVCatchUp working through the browser.

Could this be Flash related as via the browser is asks for permission to run Flash followed by a loading screen as seen below.
Screenshot (4).png

Can't for the moment think of any other apps that could be installed to test if Flash works!

Many thanks.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    AsRock
    CPU
    Intel Core2 Quad Q8200
    Motherboard
    AsRock N7AD SLI
    Memory
    8GB DDRII
    Graphics Card(s)
    MSI Geforce GTX760 Twin Frozer
    Sound Card
    On Board Realtec
    Monitor(s) Displays
    Hanns G 221A
    Hard Drives
    Hitachi_HDP725050GLA360
    Case
    Yes, I have one. Less messy that way
    Mouse
    Squeek
    Browser
    Firefox
    Antivirus
    Avast
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