Hello Everyone,
First, thank you all for making this free forum for helping others, this is my first post on EightForums, I was in SevenForums before and I upgraded from Windows 7 Ultimate x86 to Windows 8 Pro with Media Center x64 5 months ago.
Anyway, let's talk about my problem, I installed Office 2013 Pro Plus 4 months ago, last 2 weeks I tried to uninstall it (for some bugs) but it didn't fully uninstall because of "Printer Spooler" service was not available (It was an issue but I resolved it last week). So I tried to uninstall but I didn't find Office 2013 in Add/Remove Programs, I never-minded and tried to install Office today, it was 99% finished but it rolls back and give me an error "Microsoft Professional Plus encountered an error during setup" and I click "Finished" then the setup says "Microsoft Bootstrapper has stopped working" so I read in the internet and people says that some registry keys is still there so I tried the Office 2013 Uninstall Fix-It program where it is here but it doesn't find anything! So I found a video on how to uninstall Office 2010 manually, and I used it on Office Pro Plus 2013 but nothing! I opened Event Viewer and found the Office 2013 log:
Fault bucket , type 0
Event Name: OfficeClassicSetup
Response: Not available
Cab Id: 0
Problem signature:
P1: 15.0.4420.1017
P2: OSETUP.DLL
P3: 15.0.4420.1017
P4: 1603
P5: Unspecified
P6: FC73469E
P7: 1603
P8:
P9:
P10:
Attached files:
C:\Users\[User]\AppData\Local\Temp\SetupExe(20131221151231E04).log
C:\Users\[User]\AppData\Local\Temp\SetupExe(20131221151231E04).log
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report_15.0.4420.1017_9972f709d86949542555188376f75b842f4374_0e18b56a
Analysis symbol:
Rechecking for solution: 0
Report Id: c7861ee1-6a33-11e3-bf1d-00235a4b6995
Report Status: 97
Hashed bucket:
____________________________________________________________________________________
The log is found in the attachments!
I think there is still Office 2013 leftovers in my PC, please tell me how to remove it or how to fix my issue.
P.S: I have Windows 8 Pro with Media Center x64 and I tried installing both Office 2013 Pro Plus x86 & x64 and in this log I used x64!
Thanks in advance!
Regards,
addas
First, thank you all for making this free forum for helping others, this is my first post on EightForums, I was in SevenForums before and I upgraded from Windows 7 Ultimate x86 to Windows 8 Pro with Media Center x64 5 months ago.
Anyway, let's talk about my problem, I installed Office 2013 Pro Plus 4 months ago, last 2 weeks I tried to uninstall it (for some bugs) but it didn't fully uninstall because of "Printer Spooler" service was not available (It was an issue but I resolved it last week). So I tried to uninstall but I didn't find Office 2013 in Add/Remove Programs, I never-minded and tried to install Office today, it was 99% finished but it rolls back and give me an error "Microsoft Professional Plus encountered an error during setup" and I click "Finished" then the setup says "Microsoft Bootstrapper has stopped working" so I read in the internet and people says that some registry keys is still there so I tried the Office 2013 Uninstall Fix-It program where it is here but it doesn't find anything! So I found a video on how to uninstall Office 2010 manually, and I used it on Office Pro Plus 2013 but nothing! I opened Event Viewer and found the Office 2013 log:
Fault bucket , type 0
Event Name: OfficeClassicSetup
Response: Not available
Cab Id: 0
Problem signature:
P1: 15.0.4420.1017
P2: OSETUP.DLL
P3: 15.0.4420.1017
P4: 1603
P5: Unspecified
P6: FC73469E
P7: 1603
P8:
P9:
P10:
Attached files:
C:\Users\[User]\AppData\Local\Temp\SetupExe(20131221151231E04).log
C:\Users\[User]\AppData\Local\Temp\SetupExe(20131221151231E04).log
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report_15.0.4420.1017_9972f709d86949542555188376f75b842f4374_0e18b56a
Analysis symbol:
Rechecking for solution: 0
Report Id: c7861ee1-6a33-11e3-bf1d-00235a4b6995
Report Status: 97
Hashed bucket:
____________________________________________________________________________________
The log is found in the attachments!
I think there is still Office 2013 leftovers in my PC, please tell me how to remove it or how to fix my issue.
P.S: I have Windows 8 Pro with Media Center x64 and I tried installing both Office 2013 Pro Plus x86 & x64 and in this log I used x64!
Thanks in advance!
Regards,
addas
Attachments
My Computer
System One
-
- OS
- Windows 8.1 Pro with Media Center x64
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Home Built
- CPU
- i5-4670K
- Motherboard
- MSI Z87 G45 Gaming
- Memory
- Kingston 1600Mhz OC 16GB (8x2)
- Graphics Card(s)
- AMD Radeon R9 270X
- Sound Card
- Motherboard Built-in
- Monitor(s) Displays
- LG 22MP55
- Screen Resolution
- Full HD 1080p