Windows 8 and 8.1 Forums


Microsoft Office 2013 Install unsuccessful, error 1603

  1. #1


    Posts : 8
    Windows 8.1 Pro with Media Center x64

    Microsoft Office 2013 Install unsuccessful, error 1603


    Hello Everyone,
    First, thank you all for making this free forum for helping others, this is my first post on EightForums, I was in SevenForums before and I upgraded from Windows 7 Ultimate x86 to Windows 8 Pro with Media Center x64 5 months ago.
    Anyway, let's talk about my problem, I installed Office 2013 Pro Plus 4 months ago, last 2 weeks I tried to uninstall it (for some bugs) but it didn't fully uninstall because of "Printer Spooler" service was not available (It was an issue but I resolved it last week). So I tried to uninstall but I didn't find Office 2013 in Add/Remove Programs, I never-minded and tried to install Office today, it was 99% finished but it rolls back and give me an error "Microsoft Professional Plus encountered an error during setup" and I click "Finished" then the setup says "Microsoft Bootstrapper has stopped working" so I read in the internet and people says that some registry keys is still there so I tried the Office 2013 Uninstall Fix-It program where it is here but it doesn't find anything! So I found a video on how to uninstall Office 2010 manually, and I used it on Office Pro Plus 2013 but nothing! I opened Event Viewer and found the Office 2013 log:

    Fault bucket , type 0
    Event Name: OfficeClassicSetup
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 15.0.4420.1017
    P2: OSETUP.DLL
    P3: 15.0.4420.1017
    P4: 1603
    P5: Unspecified
    P6: FC73469E
    P7: 1603
    P8:
    P9:
    P10:

    Attached files:
    C:\Users\[User]\AppData\Local\Temp\SetupExe(20131221151231E04).log
    C:\Users\[User]\AppData\Local\Temp\SetupExe(20131221151231E04).log

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report_15.0.4420.1017_9972f709d86949542555188376f 75b842f4374_0e18b56a

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: c7861ee1-6a33-11e3-bf1d-00235a4b6995
    Report Status: 97
    Hashed bucket:


    ____________________________________________________________________________________

    The log is found in the attachments!
    I think there is still Office 2013 leftovers in my PC, please tell me how to remove it or how to fix my issue.

    P.S: I have Windows 8 Pro with Media Center x64 and I tried installing both Office 2013 Pro Plus x86 & x64 and in this log I used x64!

    Thanks in advance!

    Regards,
    addas
    Microsoft Office 2013 Install unsuccessful, error 1603 Attached Files

      My System SpecsSystem Spec

  2. #2


    Posts : 1,360
    Windows 8.1 Enterprise


    Looking through the log file you have posted it appears the setup is failing because of a permission issue.

    Setup.exe is being run from the G:\ drive.

    You need to copy the Setup file to the C:\ drive before attempting to run it.
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1 Pro with Media Center x64


    Dear ectech,
    I moved setup and files from DVD to desktop, and run the setup I got the same error
      My System SpecsSystem Spec

  4. #4


    Posts : 1,360
    Windows 8.1 Enterprise


    Let's first attempt to uninstall any left overs from any previous installs.

    Download & run the Microsoft Fix it.. How to uninstall Office 2013 or Office 365

    After the tool has completed reboot the computer.

    Try to install again.
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1 Pro with Media Center x64


    The tool gives me an error "Troubleshooting couldn't identify the problem" ?
      My System SpecsSystem Spec

  6. #6


    Deleted
      My System SpecsSystem Spec

  7. #7


    Posts : 1,360
    Windows 8.1 Enterprise


    Download the attached file > Right click and Run as Administrator. This will produce a file called Log.txt on the desktop. Attach it to your next post please.
    Microsoft Office 2013 Install unsuccessful, error 1603 Attached Files
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Windows 8.1 Pro with Media Center x64


    Dear ectech,
    I run the batch file both as admin & not admin multiple times, the Log.txt file has not been created
      My System SpecsSystem Spec

  9. #9


    Posts : 1,360
    Windows 8.1 Enterprise


    addas,
    At this point I would advise you to have the computer looked at by a professional. Microsoft Office is a complex piece of software. In order to properly troubleshoot the issue I would need to use tools which are beyond the scope of the forum.

    Others may have suggestions for you to try, however it seems clear to me your system has issues which point to a larger problem.
      My System SpecsSystem Spec

  10. #10


    Toronto, Canada. Born in the U.K.
    Posts : 691
    Win 10 Pro + Win 7 Ult SP1 (x64)


    This is over a year old - I'm sure it was solved ages ago.
      My System SpecsSystem Spec

Microsoft Office 2013 Install unsuccessful, error 1603
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