Windows store not working, error 0x80240017.

arrbez

New Member
Messages
2
Hi all,

So recently the Windows Store has stopped working for me (Win 8.1 Pro). By not working, I mean that whenever I try to install an app, I get the following error message:

Your purchase couldn't be completed
Something happened and your purchase can't be completed. Error code: 0x80240017.

Furthermore, apps are not updating automatically, and a manual check reveals no updates available. That being said, I know for a fact that my Facebook and OneNote apps are out of date, since they have both changed on my other computer. As a test, I uninstalled the OneNote app, and now I can't re-install it.

So far I've tried:
The apps troubleshooter.
The windows update troubleshooter.
WSReset.exe
SFC.exe (no violations found)

Thoughts? Because I've run out of them.
Thanks in advance.
 

My Computer

System One

  • OS
    Windows 8.1 Pro

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Win apps is becoming a really pain in the proverbials. I tried to install Skype. It said I have to have a microsoft account. No I bloody don't. If I want to install anything on my pc, I do not need Microsofts bloody permission to do it. I tried putting in my 'old' @live.co.uk account and it said "you already have that account, get off yer ass and create another" - erm, no I wont. So I removed all ms email accounts, so now I don't have any! All because the apps say I must.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT
So I finally have some time to go through that tutorial, here are my results:

1. Run "Windows Store Apps" Troubleshooter


  • First, it says that my display drivers might be out of date, and offers to open the device troubleshooter. The device troubleshooter says that "Hardware devices may not have been detected". Regardless of what that means, I'm running the latest display drivers from nvidia.
  • The results from the troubleshooter appear as follows:
    Issues found
    Check for missing or corrupt files
    Check for missing or corrupt files
    Detected
    Repair missing or corrupt files Completed
    Display adapter drivers might be out-of-date
    Display adapter drivers might be out-of-date
    Detected
    Check for updated display adapter drivers Completed
  • Restarting to the system afterwards doesn't fix the problem, and the troubleshooted doesn't specify which files were "missing or corrupt".

2. Activate Windows 8

  • Windows is activated.

3. If using a Proxy
  • Nope.

4.Restart the PC or Restart Explorer

  • Obviously, the first thing I tried.

5. Cannot be Signed in to the Built-in Elevated "Administrator" Account
  • Signed into a microsoft account.

6. Use a Microsoft Account

  • see above.

7. Set Screen Resolution to Minimum of 1024 (width) x 768 (height)

  • 1680x1050

8. Connect to the Internet

  • Check.

9. Enable User Account Control (UAC)
  • set to default

10. "Your purchase couldn't be completed" Error in Store
  • Windows update service was set to manual, but stopped. I started the service, but that didn't solve the problem.

11. Enable and Start "Windows Firewall" Service
  • Running, and set to automatic.

12. Set Apps to be Trusted in 3rd Party Antivirus Program
  • no 3rd party a/v

13. Set Correct Time and Date
  • check

14. Update your Apps
  • Sadly, this is the problem.

15.Re-register the Store
  • Didn't fix the problem.

16. Clear Store Cache
  • Didn't fix the problem.

17. Sync App Licenses
  • Didn't fix the problem.

18. Error Code: 0x80073cf9 while Installing App in Windows 8
  • Not my error code, but regardless, the AUInstallAgent folder is present.

19. Turn Off "Morphological Filtering" in Catalyst Control Center (CCC)
  • No ATI graphics card

20. Uninstall and Reinstall the App

  • is there a way to re install the app store?

21. Run a SFC /SCANNOW Command

  • No violations found.

22. Contact the App Publisher
  • somehow I doubt this would help

23. Refresh Windows 8 or 8.1
  • I was hoping for a measure short of this.


Any thoughts? How do I track down the error code I'm getting, there must be a list of these things somewhere.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
use google maps, much better
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT
So I finally have some time to go through that tutorial, here are my results:

1. Run "Windows Store Apps" Troubleshooter


  • First, it says that my display drivers might be out of date, and offers to open the device troubleshooter. The device troubleshooter says that "Hardware devices may not have been detected". Regardless of what that means, I'm running the latest display drivers from nvidia.
  • The results from the troubleshooter appear as follows:
    Issues found
    Check for missing or corrupt files
    Check for missing or corrupt files
    Detected
    Repair missing or corrupt files Completed
    Display adapter drivers might be out-of-date
    Display adapter drivers might be out-of-date
    Detected
    Check for updated display adapter drivers Completed
  • Restarting to the system afterwards doesn't fix the problem, and the troubleshooted doesn't specify which files were "missing or corrupt".

2. Activate Windows 8

  • Windows is activated.

3. If using a Proxy
  • Nope.

4.Restart the PC or Restart Explorer

  • Obviously, the first thing I tried.

5. Cannot be Signed in to the Built-in Elevated "Administrator" Account
  • Signed into a microsoft account.

6. Use a Microsoft Account

  • see above.

7. Set Screen Resolution to Minimum of 1024 (width) x 768 (height)

  • 1680x1050

8. Connect to the Internet

  • Check.

9. Enable User Account Control (UAC)
  • set to default

10. "Your purchase couldn't be completed" Error in Store
  • Windows update service was set to manual, but stopped. I started the service, but that didn't solve the problem.

11. Enable and Start "Windows Firewall" Service
  • Running, and set to automatic.

12. Set Apps to be Trusted in 3rd Party Antivirus Program
  • no 3rd party a/v

13. Set Correct Time and Date
  • check

14. Update your Apps
  • Sadly, this is the problem.

15.Re-register the Store
  • Didn't fix the problem.

16. Clear Store Cache
  • Didn't fix the problem.

17. Sync App Licenses
  • Didn't fix the problem.

18. Error Code: 0x80073cf9 while Installing App in Windows 8
  • Not my error code, but regardless, the AUInstallAgent folder is present.

19. Turn Off "Morphological Filtering" in Catalyst Control Center (CCC)
  • No ATI graphics card

20. Uninstall and Reinstall the App

  • is there a way to re install the app store?

21. Run a SFC /SCANNOW Command

  • No violations found.

22. Contact the App Publisher
  • somehow I doubt this would help

23. Refresh Windows 8 or 8.1
  • I was hoping for a measure short of this.


Any thoughts? How do I track down the error code I'm getting, there must be a list of these things somewhere.

Same boat with me.

Been searching for hours online for potential solutions and have tried everything under the sun. Nothing is working. I don't know what else to do except a factory restore at this point (which I've already had to do once for a separate issue and I just got the laptop I'm using three weeks ago) and really hope it doesn't come to that but I'm at my wits end.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
Hi,

I had the same problem. I tried every "Fix" and nothing worked. Finally in one of these forums someone recommended this tool at Tweaking.com. The tool is named "Windows Repair (All in One) v2.1.1". This tool has a number of fixes. I just chose the "Repair Windows App Store". There is a tutorial online for this tool, but I believe you will find it easy to use. The tool also has an option to backup your registry and set a restore point before repairing. I recommend that. I hope this works for you.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell 660
    CPU
    3.40GHz
    Motherboard
    Intel Core i3-3240
    Memory
    8.00GB
    Graphics Card(s)
    GE Force GT 610 2GB
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    LG 23EA63 [Monitor] (23.1"vis, January 2012)
    Screen Resolution
    1920 X1080
    Hard Drives
    WDC WD10EZEX-75ZF5A0
    1TB
    Browser
    IE 10
    Antivirus
    Norton
thanks for the tip, will check it out, appreciated.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT
Thanks for the suggestion!

Tried running the Tweaking.com Windows Repair tool -- addressing the Windows App Store. Still, Project Spark will not install...

The search continues.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
This might be due to various reasons and you can easily fix this problem by updating all software in your new operating system. If you had updated it then check here for full details
 

My Computer

System One

  • OS
    windows 7
    Computer type
    Laptop
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