Windows 8 cannotaccess Apps store
Am using an Asusdesktop computer with Windows 8 preinstalled and have been unable to access Windows Store inorder to update to Windows 8.1 Keep getting, We weren't able to connect to the store. This might havehappened because of a server problem or network connection...
Have spent many hours following suggestions from theMicrosoft Community and other links but all without success. Then as a last resort, even tried Restoreand that did not get me into the Store.
While trying the many suggestions, I removed my AVG internetsecurity and used Windows Defender and Windows firewall...where I found somethings that made me think I may have a virus or malware. Under the list of Allowed Apps I found these.
@%ProgramFiles%\Hyper-V\SnapInAbout.dll,-212
@%ProgramFiles%\Hyper-V\SnapInAbout.dll,-214
@%ProgramFiles%\Hyper-V\SnapInAbout.dll,-218
@{%SystemRoot%\WinStore\resources.pri?ms-resource://WinStore/resources/DisplayName}
@peerdistsh.dll,-10000
@peerdistsh.dll,-10002
@peerdistsh.dll,-10004
Have tried Trojan Remover, Malware bytes, tdsskiller andothers but nothing has been found.
Can someone help me please.
Am using an Asusdesktop computer with Windows 8 preinstalled and have been unable to access Windows Store inorder to update to Windows 8.1 Keep getting, We weren't able to connect to the store. This might havehappened because of a server problem or network connection...
Have spent many hours following suggestions from theMicrosoft Community and other links but all without success. Then as a last resort, even tried Restoreand that did not get me into the Store.
While trying the many suggestions, I removed my AVG internetsecurity and used Windows Defender and Windows firewall...where I found somethings that made me think I may have a virus or malware. Under the list of Allowed Apps I found these.
@%ProgramFiles%\Hyper-V\SnapInAbout.dll,-212
@%ProgramFiles%\Hyper-V\SnapInAbout.dll,-214
@%ProgramFiles%\Hyper-V\SnapInAbout.dll,-218
@{%SystemRoot%\WinStore\resources.pri?ms-resource://WinStore/resources/DisplayName}
@peerdistsh.dll,-10000
@peerdistsh.dll,-10002
@peerdistsh.dll,-10004
Have tried Trojan Remover, Malware bytes, tdsskiller andothers but nothing has been found.
Can someone help me please.
My Computer
System One
-
- OS
- Windows 8
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Asus CM1855
- CPU
- 3.1 Ghz AMD Eight-Core FX-8120
- Motherboard
- unknown
- Memory
- 10 GB
- Graphics Card(s)
- AMD Radeon HD7670 2GB DDR3
- Browser
- IE10
- Antivirus
- Trend Micro