Windows 8 and 8.1 Forums


windows store application install problem 0x80070002

  1. #1


    Posts : 26
    windows 8 pro 64bit

    windows store application install problem 0x80070002


    I recently downloaded a app from windows 8.1 store but got the error and the apps did not install.
    Click image for larger version

      My System SpecsSystem Spec

  2. #2


    Posts : 22,565
    64-bit Windows 10


    Hello kkb,

    You might see if clearing the Store cache may be able to help to let you install the app afterwards.

    Store Cache - Clear in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 26
    windows 8 pro 64bit


    Still the same problem after after clearing the windows store cache.Please tell what may be other methods to solve the problem
      My System SpecsSystem Spec

  4. #4


    Posts : 22,565
    64-bit Windows 10


    If you have a 3rd party AV or firewall program installed, then it may be blocking this. As a test, temporarily disable or uninstall the AV or firewall program, and try installing the app from the Store again.
      My System SpecsSystem Spec

  5. #5


    Posts : 26
    windows 8 pro 64bit


    I have kaspersky internet security 2014 installed in my windows 8.1.I temporarily disabled my antivirus yet no results.Actually this happens after i upgraded my windows 8 pro to windows 8.1 pro by windows store.Click image for larger version
    So what should i do to use windows store as before in windows 8..
      My System SpecsSystem Spec

  6. #6


    Posts : 22,565
    64-bit Windows 10


    Do you dual boot with another OS by chance?

    For now, see if the troubleshooting steps below may help.

    Apps and Tiles Not Working or Responding: Fix in Windows 8
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  7. #7


    Posts : 26
    windows 8 pro 64bit


    Actually i think i got the solution although all the above mentioned methods don't work but i found a simple solution.When i use windows market through direct LAN wire connection,apps are downloaded from windows store but those are not installed.But when i connect windows store by wifi connection ,the downloaded application starts installating and installation becomes successful.But i don't know why this happens.can any body know its answer????what ever i got the solution and starts enjoying the games downloaded from windows market.
      My System SpecsSystem Spec

  8. #8


    Posts : 22,565
    64-bit Windows 10


    Not sure. If you like as a test, completely uninstall Kaspersky temporarily for now, then test to see if you still have this issue afterwards to see if Kaspersky may somehow be at fault.

    Glad you found a workaround for now though.
      My System SpecsSystem Spec

windows store application install problem 0x80070002
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