Windows 8 and 8.1 Forums


Microsoft Office 2013 will not install

  1. #1


    Posts : 5
    Windows 8.1

    Microsoft Office 2013 will not install


    Howdy all,

    This is my first post on the forum! I've had an extremely frustrating problem and can't figure it out. I hope someone here can help me out! In short office 2013 will not install on my computer. It starts going and at some point it just says there's an error and quits. It doesn't give me an error number or anything, it just stops. Here's a little context though:

    I have a Lenovo IdeaPad Yoga 13, and overall I've been very satisfied with the computer. However, it only came with a 128 GB SSD hard drive, so I decided to add another 128 GB SSD in the second hard drive slot. I got it in the computer and it works perfectly as far as I can tell.The only other thing I changed on my computer was to move the music library to the new hard drive. After adding the hard drive, I tried to use office some time later and it wouldn't work. I tried repairing it with the install disk, and it didn't work. I tried uninstalling and reinstalling, and it didn't work. It always just stops at some point as I said above. Is there a reason adding a hard drive or moving a library would effect Office?

    Thanks in advance!

    Willm

      My System SpecsSystem Spec

  2. #2


    Arnhem, The Netherlands
    Posts : 1,412
    Windows 8.1 Pro x64 Media Center Edition


    Hi Willm,

    welcome to Eight Forums! Good to have you aboard.

    About your problem. It is not a problem related to you adding an extra SSD and moving a library. That stuff doesn't influence the Office installation.

    Before I can give you advice I need more information. Please provide the following info:
    • Is it a plain Office pack or the Click-To-Run Office pack?
    • Do you try installing it from a DVD disc or from a standalone executable?
    • Where did you buy the licence?
    • What kind of virusprotection are you using? (i.e. Windows Defender, McAfee, Norton etc.)



    Greetz,

    Rover
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1


    Here are the answers to your questions:

    • I'm not sure if it's Click-To-Run or not. Is there a way I can find out?
    • I did try downloading it from Microsoft, but I had the same problem as when I tried to install it from the DVD.
    • It's Microsoft Office Professional Plus 2013 that I got through my university.
    • I'm using Windows Defender and Malwarebytes
      My System SpecsSystem Spec

  4. #4


    Arnhem, The Netherlands
    Posts : 1,412
    Windows 8.1 Pro x64 Media Center Edition


    Hi and thanks for the extra info.

    Let me see. The easiest way to find out if you have click-to-run or not it to check the already installed Windows Updates. If there are any Office updates visible then you have the 'normal' installation. If there aren't any then you have Click-To-Run. Don't worry! Click-to-run does get it's necessary updates, but the won't show in the Windows Update screen.

    I still find it strange that the installation will halt all of a sudden. Have you tried running the installatie exe as an administrator? So rightclick in the exe and choose "run as admin". Please disable malwarebytes during the installation (and unplug the internet is you want to).

    Before you do that you would want to run a full disk cleanup first. It's not the right tutorial, but it will give you an idea ==> Windows.old Folder - Delete in Windows 8

    Then run the SFC Scannow function ==> SFC /SCANNOW Command - Run in Windows 8

    After that try installing from the disk as an administrator.

    Good luck!

    Rover
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1


    Ok, so here's what I did:

    I looked through the Windows Updates, and there wasn't anything that had to do with Office in the list. There wasn't anything listed before I installed 8.1 either, and I haven't had Office on my computer since I updated to 8.1. I then did a full disk cleanup, and ran the SFC Scannow function twice, and I restarted after the first scan.

    Finally I tried to install office again as an administrator. When I try to run the .exe, it doesn't even begin the install it just says: "Something went wrong. Sorry, we ran into a problem." I feel like I should mention something about adding the second hard drive though. Office worked on my computer before I added it, and after I did it just stopped working. I wouldn't have expected the hard drive to do anything, but I can't think of anything else that has changed between office working and not working. But regardless, none of your suggestions worked unfortunately. Do you have any other advice?

    p.s. Thank you so much for helping, I hope we can figure this out!
      My System SpecsSystem Spec

  6. #6


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there
    this might be a stupid suggestion - but try the obvious first.

    Is the Office 2013 you want to install x-64 or x-86. If it's the 64 bit version and you are running a 32 bit version of windows then it won't work.

    Next - have you got any previous versions of office installed - if so uninstall those first.

    Cheers
    jimbo
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1


    jimbo45, this could potentially be the problem, but this leads me to another problem. When I look through apps or search office on my computer, there isn't anything that it finds. However, if I look at my programs and features list there's both of these entries:

    1. Microsift Office 365 Home Premium -en-us
    2. Microsoft Office Professional Plus 2013 - en-us

    When I try to uninstall either of these I just get an error saying "Something went wrong. Sorry, we ran into a problem". Does anyone know why it won't let me uninstall them or how to get rid of them?
      My System SpecsSystem Spec

  8. #8


    Arnhem, The Netherlands
    Posts : 1,412
    Windows 8.1 Pro x64 Media Center Edition


    Hi Willm,

    At this point you might want to reconsider a complete reinstallation of your system .

    When looking for a sollution I always ask myself. How much time does trying to find a sollution cost versus a complete reinstallation. As some point the reinstall becomes a real option to me.

    If you need tips&tricks for a reinstall please see this tutorial ==> Reset Windows 8
      My System SpecsSystem Spec

  9. #9
      My System SpecsSystem Spec

  10. #10


    Posts : 5
    Windows 8.1


    It works! I used the Microsoft Fix it to uninstall the previous versions that were stuck on. I reinstalled from the disk, and everything seems to be working now!

    Thank you everyone for the help!
      My System SpecsSystem Spec

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