It's actually my brother's laptop. Between the two of us, we've googled and tried almost everything. He did a refresh but it asked for some discs that we burned for the original windows 7. The refresh says it's the wrong recovery discs or whatever it's called.
I appreciate the time and effort you have put forth. I'm thinking something is corrupt or we have problems in the registry which we won't touch. We deleted Norton, CCleaner and anything he might have installed around the time of problem.