- Messages
- 220
I am seriously considering dropping this product.
How can a company ask purchasers of a product to start paying for support 30 days after purchase?
Based on the responses received to queries about recovery issues (which they do deign to support) and some other issues it is apparent that the various areas within the company (development, support, help desk) do not communicate with each other and that support personnel do not appreciate garnering further information after an event is somewhat difficult and that recreating a recovery issue to garner such info is not a task one undertakes lightly.
Examples of these flaws:-
1. A reported issue regarding a function available in TI2013 but missing in TI2014 was in fact being look at by their development department, but the support and help desk personnel were unaware of this.
2. They repeatedly ask for more information despite being informed that none is available and then declare the issue closed/resolved if they don't receive more info.
How much more info can one give for an issue such as "system loops/hangs in boot up after recovery"?
It seems to me that their much vaunted "nonstop backup" is not all they claim it to be and the standard backup is just the same as the free version that comes with the tools for certain HDDs.
They are just about to lose a customer, but I doubt that they care since they have my money.
How can a company ask purchasers of a product to start paying for support 30 days after purchase?
Based on the responses received to queries about recovery issues (which they do deign to support) and some other issues it is apparent that the various areas within the company (development, support, help desk) do not communicate with each other and that support personnel do not appreciate garnering further information after an event is somewhat difficult and that recreating a recovery issue to garner such info is not a task one undertakes lightly.
Examples of these flaws:-
1. A reported issue regarding a function available in TI2013 but missing in TI2014 was in fact being look at by their development department, but the support and help desk personnel were unaware of this.
2. They repeatedly ask for more information despite being informed that none is available and then declare the issue closed/resolved if they don't receive more info.
How much more info can one give for an issue such as "system loops/hangs in boot up after recovery"?
It seems to me that their much vaunted "nonstop backup" is not all they claim it to be and the standard backup is just the same as the free version that comes with the tools for certain HDDs.
They are just about to lose a customer, but I doubt that they care since they have my money.
My Computer
System One
-
- OS
- Windows 8.1 Pro X64
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Gigabyte Technology Co., Ltd. GA-B75M-D2V
- CPU
- Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz, 3601 Mhz, 4 Core(s)
- Motherboard
- Gigabyte Technology Co., Ltd. GA-B75M-D2V
- Memory
- 8 GB DDR3 1600MHZ
- Graphics Card(s)
- GE Force GT 610
- Sound Card
- Onboard Realtek High Def
- Monitor(s) Displays
- Dell U2913WMP
- Screen Resolution
- 2560x1080
- Hard Drives
- Western Digital WD10EZEX-00RKKA0 1TB
Seagate ST2000DL003-9VT166 2TB
Seagate ST31000528AS 1TB