Windows 8 and 8.1 Forums


Store updates and downloads

  1. #1


    Posts : 7
    W8

    Store updates and downloads


    I have had this W8 64 bit laptop for 6 weeks now and I wish I had never bought it. Can someone plse help? recently I have found that I am unable to update apps in Store or even to download new apps. I have read the responses from other members to previous requests on this subject and I have applied the 'fixes' they recommend but the problem is still there. Can anyone please please help with this problem?

      My System SpecsSystem Spec

  2. #2


    Posts : 22,573
    64-bit Windows 10


    Hello kmob, and welcome to Eight Forums.

    Without knowing what you have tried already, see if clearing the Store cache may be able to help afterwards if you have not already.

    Store Cache - Clear in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    W8


    Thanks for that, it's something I had already tried. I have done a 'refresh' (wish I hadn't as I lost a lot, but that's life) and it seems to have worked as I can now download and update but .......... There's always a but! I needed to download Firefox again as it was one of the programmes I 'lost' and after at least 10 attempts I reluctantly gave up as I continuously received the following during the install "7-zip, the system cannot find the file specified". My lack of computer knowledge has made me unable to continue. By the way I also tried Chrome and Opera with the same result. I am able to go onto the net via IE. this request for help is being sent via the very reliable Apple iPad system.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,573
    64-bit Windows 10


    What antivirus or security program do you have installed?

    If it's a 3rd party program, then it may be blocking internet connection for those programs, and the program needs to be added to it's exception or safe list.

    You should be able to download the .exe for Firefox at the link below.

    Mozilla Firefox Web Browser ? Download Firefox in your language ? mozilla.org
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    W8


    I'm using McAfee Security Suite and I have tried to find out how to include 7 Zip as an exception but as I am not too good on Pc's I couldn't find out how to do it. I'm sure you are correct in what you say about the programme being blocked. I think its time to start asking friends lolol.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,191
    Windows 8.1


    First off, I would advise you to do a complete malware scan before attempting any further action. If clean, then please consider my options as identified in the following paragraph.

    Did your PC exhibit this behavior when you tried to download the Firefox exe from the link recommended by Brink? Also, there should be no need to place an exception for 7-zip anywhere. Alternatively, you can try disabling your AV, reboot, and click the recommended exe by Brink. That site is safe to trust. However, I'm fearing that your previous download may have come from an untrusted site and/or it was a portable version and that may be why the 7-zip issue is being entered into the mix. McAfee may have done a scan and that is somehow a warning of a possible infection (if unzipped). Anyway, once installed via the exe recommended by Brink, you can turn your AV back on and see what happens. Good luck.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    W8


    In reply, yes the behaviour did occur when I used the download link.
    I have done as you suggested my2cents, I did a malware scan using malwarebytes, in fact I did it twice and found lots of PuP's on both occasions. I ten downloaded from the link but the same happened i.e "7-zip the system cannot find the file specified"
    I don't know what to do now. I wish I had stayed with W7.
    Thanks for your help Brink and my2cent.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,191
    Windows 8.1


    If you are downloading an exe file (not a zip file), and you are clicking on it, and you are getting a 7-zip not found message, then you default file associations must be messed up. Try this procedure to fix your issue:

    Default File Associations - Restore in Windows 8

    Good luck.
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    W8


    ok I have downloaded default file associations (exe.reg) to my desktop but its the next two bits (3 and 4 on your list) that i dont understand. Remember I am not to ok with PC files.
      My System SpecsSystem Spec

  10. #10


    Posts : 22,573
    64-bit Windows 10


    kmob,

    No worries. Please let us know what you need help with on the next steps. You would just need to double click on the exe.reg to merge it, then approve any prompts you may get.

    Default File Associations - Restore in Windows 8


    3. Double click/tap on the downloaded .reg file to Merge it.

    4. If prompted, click/tap on Run, Yes (UAC), Yes, and OK to approve the merge.
      My System SpecsSystem Spec

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