App takes me to wrong website location

rjw49

New Member
Messages
2
Location
Alberta Canada
I just got a Surface Pro with Windows 8. My first exposure to both. I am involved in genealogy so I download the app for Ancestry.com. My subscription is worldwide so when I click on the icon on my other computer with Windows 7 it takes me to the Ancestry.com webpage. But when I click on the APP on Windows 8 it takes me to Ancestry.ca
(the Canada site) not .com. I checked my Region setting as per a post I found and made sure it is set to United States instead of Canada but that made no difference.

Any suggestions would be greatly appreciated.
 

My Computer

System One

  • OS
    Windows 8
Have you tried re-installing the App to see if the issue clears up?
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hewlett Packard P7-1017c
    CPU
    Intel Core i3-2100 @ 3.1Ghz
    Motherboard
    Pegatron HP
    Memory
    Crucial 2x4GB DDR3 1333 MHz
    Graphics Card(s)
    Sapphire Radeon HD 7850 2GB GDDR5
    Sound Card
    Realtek HD Onboard
    Monitor(s) Displays
    HP 2211x
    Screen Resolution
    1920x1080
    Hard Drives
    Hitachi 1TB 7200 RPM
    PSU
    Corsair CX600 80+ Bronze
    Case
    Coolermaster HAF 912
    Cooling
    Stock Intel Fan
    Keyboard
    HP Keyboard
    Mouse
    HP Mouse
    Internet Speed
    30+ Mbps Download; 2Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Norton 360
    Other Info
    New build with custom parts later in the year
I have already re installed it but no change. I am in Canada. Could it be because my IP address?
I installed the APP for Kindle. It takes me to Amazon.ca not Amazon.com where I have an account as well.
For now, I have to change the website from.ca to .com for both. Kind takes away from the reason to have an App to begin with.
 

My Computer

System One

  • OS
    Windows 8
The App obtaining your location from your IP Address seems to be the issue for you. As far as going to the .com variant of the website, you can just go create a bookmark and access the website that way on your Surface Pro since the App is not directing you there.
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hewlett Packard P7-1017c
    CPU
    Intel Core i3-2100 @ 3.1Ghz
    Motherboard
    Pegatron HP
    Memory
    Crucial 2x4GB DDR3 1333 MHz
    Graphics Card(s)
    Sapphire Radeon HD 7850 2GB GDDR5
    Sound Card
    Realtek HD Onboard
    Monitor(s) Displays
    HP 2211x
    Screen Resolution
    1920x1080
    Hard Drives
    Hitachi 1TB 7200 RPM
    PSU
    Corsair CX600 80+ Bronze
    Case
    Coolermaster HAF 912
    Cooling
    Stock Intel Fan
    Keyboard
    HP Keyboard
    Mouse
    HP Mouse
    Internet Speed
    30+ Mbps Download; 2Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Norton 360
    Other Info
    New build with custom parts later in the year
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