Windows 8 and 8.1 Forums

iTunes Crashes on Startup

  1. #1

    Posts : 18
    Windows 8.1 Pro w/ MC x64

    iTunes Crashes on Startup

    Ever since I tried installing iTunes on my Lenovo y410p (Windows 8 x64), it will crash after it starts up. I've tried completely un-installing and re-installing, but to no avail. I've noticed that it only crashes when I'm connecting to the internet. Please help me solve this.

    Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version:
    Application Timestamp: 52394b24
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.2.9200.16451
    Fault Module Timestamp: 50988950
    Exception Code: c06d007e
    Exception Offset: 00014b32
    OS Version: 6.2.9200.
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: f3d5
    Additional Information 4: f3d5be0cad2787556264647dc02181c3

    Extra information about the problem
    Bucket ID: b72e033f096ce1bca4713e18385fb2ca (-454655229)
    Last edited by MrPiggles; 18 Sep 2013 at 23:21.

      My System SpecsSystem Spec

  2. #2

    Same problem here...It only happens when itunes is trying to connect to store
      My System SpecsSystem Spec

  3. #3

    Found the solve...10 posts down:

    1. From your desktop, right-click "My Computer" and click "Properties" (If you don't have the "My Computer" icon on your desktop, use the following steps, 0.1 - 0.5)

    0.1 - Click the Start Menu button (Or use the Windows button on your keyboard)
    0.2 - Locate "Computer" (should be in the right panel near the middle)
    0.3 - Right-click on "Computer"
    0.4 - Click "Properties" from the option pane
    0.5 - This should have opened the "System" window (in the control panel also), continue to step 2

    2. In the "System" window, click on "Advanced system settings", this brings up the "System Properties" window

    3. In the "System Properties" window, click on the "Advanced" tab

    4. In the "Advanced tab", click the "Environment Variables" button

    5. In the "Environment Variables window", find and highlight the "Path" variable in the "Systems Variables" section

    6. Click the "Edit" button to bring up the "Edit System Variable" window.

    7. Finally, place your mouse cursor at the very end of the "Variable Value", and modify the variable value by adding the following (EXACTLY) to the end:

    ;C:\program files (x86)\common files\apple\apple application support\
      My System SpecsSystem Spec

  4. #4

    Posts : 18
    Windows 8.1 Pro w/ MC x64

    Thanks! That fixed the crashing.
      My System SpecsSystem Spec

iTunes Crashes on Startup
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