Solved Sign In Problems with Games, Music, and Video Apps

BryanTan

New Member
Messages
13
Hi everyone,

I am having sign in problems with the Windows 8 Games, Music, and Video Apps. This have been happening ever since I started using Windows 8. I have tried reinstalling Windows many time, and also tried it on Windows 8.1, none of them allowed me to sign in.

Here are the screenshots:
Games App - Nothing happens when I click Try Again on the top right corner.
Games.png

Music and Video App - This message shows when I click Can't Sign In Try Again.
Music.pngVideo.png

Any help or comments will be appreciated,
Thanks.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop

My Computer

System One

  • OS
    64-bit Windows 8.1 Pro (RTM)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made (2014)
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (O/C to 3.90 Ghz)
    Motherboard
    Gigabyte Z87M-HD3
    Memory
    8.00GB RAM
    Graphics Card(s)
    Gainward NVIDIA GeForce GTX 750 Ti (2GB Memory)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    ASUS VE248
    Screen Resolution
    1920 x 1980
    Hard Drives
    SSD:KINGSTON SV300S37A120G
    HDD:TOSHIBA DT01ACA050
    PSU
    600V
    Case
    XCLIO Nighthawk Black Finish 0.6mm SECC ATX Mid Tower
    Cooling
    7 Fans
    Keyboard
    EKeyboard
    Mouse
    HP Mouse
    Internet Speed
    40 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
    Other Info
    Dual BIOS + Ultra Durability Enhanced
According to Microsoft, if your PC's clock isn't set correctly, it can cause errors in some apps. One of the issues listed from this is what you are currently experiencing. You can follow these steps to set the clock correctly.[FONT=WOL_Reg]

[/FONT]
​To set the clock:
1. On the Start screen, enter Date, tap or click Settings, and then tap or click Set the time and date.
2. On the Internet Time tab, tap or click Change settings.
3. Check the Synchronize with an Internet time server checkbox and then tap or click Update now.

*Note* If your PC isn't connected to the Internet or your PC is set to Airplane Mode the synchronization will fail. Make sure that you're connected to the Internet and that your PC isn't in Airplane Mode. When the synchronization is complete, you'll receive a message indicating that the clock was successfully synchronized, the name of the Internet time server, and the date and time of the last synchronization.

4. Once the date and time is synchronized successfully, restart the PC by swiping in from the right edge of the screen, and then tapping Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)

5.Tap or click Power, and then tap or click Restart.

Hopefully this resolves your issue! :)
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hewlett Packard P7-1017c
    CPU
    Intel Core i3-2100 @ 3.1Ghz
    Motherboard
    Pegatron HP
    Memory
    Crucial 2x4GB DDR3 1333 MHz
    Graphics Card(s)
    Sapphire Radeon HD 7850 2GB GDDR5
    Sound Card
    Realtek HD Onboard
    Monitor(s) Displays
    HP 2211x
    Screen Resolution
    1920x1080
    Hard Drives
    Hitachi 1TB 7200 RPM
    PSU
    Corsair CX600 80+ Bronze
    Case
    Coolermaster HAF 912
    Cooling
    Stock Intel Fan
    Keyboard
    HP Keyboard
    Mouse
    HP Mouse
    Internet Speed
    30+ Mbps Download; 2Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Norton 360
    Other Info
    New build with custom parts later in the year
Thanks for the reply, I've tried that and it is still the same result.
I have done a lot of research but have not found a solution, at this point, I will just have to assume that it is a hardware problem, unless there is anything else I can try.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
Are you logged into the Windows 8 using a windows live account or a local account? If the issue cannot be solved through updates or any fix method, it may be a server side issue at Microsoft.
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hewlett Packard P7-1017c
    CPU
    Intel Core i3-2100 @ 3.1Ghz
    Motherboard
    Pegatron HP
    Memory
    Crucial 2x4GB DDR3 1333 MHz
    Graphics Card(s)
    Sapphire Radeon HD 7850 2GB GDDR5
    Sound Card
    Realtek HD Onboard
    Monitor(s) Displays
    HP 2211x
    Screen Resolution
    1920x1080
    Hard Drives
    Hitachi 1TB 7200 RPM
    PSU
    Corsair CX600 80+ Bronze
    Case
    Coolermaster HAF 912
    Cooling
    Stock Intel Fan
    Keyboard
    HP Keyboard
    Mouse
    HP Mouse
    Internet Speed
    30+ Mbps Download; 2Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Norton 360
    Other Info
    New build with custom parts later in the year
I am using a Microsoft Account, I have also "chat" with Xbox support, and they were unable to do anything and referred me to Windows Support, which costs money.

Thanks everyone for trying to help.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
Sorry that your issue is still not resolved, I hope it resolves on its own and you are able to log in successfully :).
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hewlett Packard P7-1017c
    CPU
    Intel Core i3-2100 @ 3.1Ghz
    Motherboard
    Pegatron HP
    Memory
    Crucial 2x4GB DDR3 1333 MHz
    Graphics Card(s)
    Sapphire Radeon HD 7850 2GB GDDR5
    Sound Card
    Realtek HD Onboard
    Monitor(s) Displays
    HP 2211x
    Screen Resolution
    1920x1080
    Hard Drives
    Hitachi 1TB 7200 RPM
    PSU
    Corsair CX600 80+ Bronze
    Case
    Coolermaster HAF 912
    Cooling
    Stock Intel Fan
    Keyboard
    HP Keyboard
    Mouse
    HP Mouse
    Internet Speed
    30+ Mbps Download; 2Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Norton 360
    Other Info
    New build with custom parts later in the year
At this point, I have little hope that this will be resolved, at least of my current computer. Although unlikely, I will have to assume that it is a problem with a hardware.

Thanks again everyone for trying to help. I will mark this as solved for now.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
I have really solved the problem now, turns out that it has to do with my computer name. It was blank, so I changed it to something else, and it worked.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
I'm glad that you solved the issue, I never would of suspected having a blank name for your PC would have caused the problem.
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hewlett Packard P7-1017c
    CPU
    Intel Core i3-2100 @ 3.1Ghz
    Motherboard
    Pegatron HP
    Memory
    Crucial 2x4GB DDR3 1333 MHz
    Graphics Card(s)
    Sapphire Radeon HD 7850 2GB GDDR5
    Sound Card
    Realtek HD Onboard
    Monitor(s) Displays
    HP 2211x
    Screen Resolution
    1920x1080
    Hard Drives
    Hitachi 1TB 7200 RPM
    PSU
    Corsair CX600 80+ Bronze
    Case
    Coolermaster HAF 912
    Cooling
    Stock Intel Fan
    Keyboard
    HP Keyboard
    Mouse
    HP Mouse
    Internet Speed
    30+ Mbps Download; 2Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Norton 360
    Other Info
    New build with custom parts later in the year
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