Windows 8 and 8.1 Forums

Broken Metro Apps

  1. #1


    Israel
    Posts : 27
    64-bit Windows 8.1 Pro (RTM)

    Broken Metro Apps


    Hi Eight Forums.

    Yesterday I installed genuine Windows 8.1 Pro.
    Click image for larger version
    After installing the OS, all apps worked good. Music app, Maps app, and Skype app.
    After using OS for a day, installing some stuff on the Windows which supports windows 8, Something strange happen. Suddenly All my apps marked with "X" on it, repairs didn't work, actually it didn't even start trying repair the apps.
    So I've re-installed all my apps, Everything worked beside Music app,Skype app, Maps app, they didn't work. Music app told me that it needs an update when there is no update available (so its broken and i can't use it). Skype app just can't sign in and keeps loading screen then tells me too try again. Maps app just crashes on the app-start screen and it doesn't let me know why it's doing it.

    * I've installed Advanced System Care 7 Beta 2 and made deep scan + repair, after broken apps i used the backup to restore the files he erased i though maybe its the ASC which cause the problem. but the apps are still broken.
    (No antiviruses/Dangerous software's were installed on my PC besides "ASC" that might cause the problem by the fix to the registry.)

    * I switched that day from Microsoft Account to Local Account.
    (the reason I've done that is cause i hate the password on windows start-up).

    I think that if i could re-install apps without windows already knows everything about them it could rebuild the app cache and maybe fix the problem. but as far as i know its impossible in windows 8 to completely remove apps from Windows Store.

    So what can i do to fix the apps? (I tried to use any app diagnostic tool and it didn't work).

    Sorry for my bad English,
    Thanks for any help,
    Max.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,565
    64-bit Windows 10


    Hello Max, and welcome to Eight Forums.

    You might see if going through each troubleshooting step in the tutorial below may be able to help.

    Apps and Tiles Not Working or Responding: Fix in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Israel
    Posts : 27
    64-bit Windows 8.1 Pro (RTM)


    Quote Originally Posted by Brink View Post
    Hello Max, and welcome to Eight Forums.

    You might see if going through each troubleshooting step in the tutorial below may be able to help.

    Apps and Tiles Not Working or Responding: Fix in Windows 8

    Hope this helps,
    Shawn
    Thanks Shawn for the welcome message.

    I've walk-through the steps, and every step is correctly done and yet the apps are still broken,

    Although, Step 20 "Refresh Windows 8" is not an option for me because I've already installed many software's to be used and I prefer not to make so quick fresh new windows.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,565
    64-bit Windows 10


    Do you remember if this happened right after doing anything specific?

    If not, then I'm afraid that a refresh may be the only option left since you say you already tried all the other options.
      My System SpecsSystem Spec

  5. #5


    Israel
    Posts : 27
    64-bit Windows 8.1 Pro (RTM)


    Quote Originally Posted by Brink View Post
    Do you remember if this happened right after doing anything specific?

    If not, then I'm afraid that a refresh may be the only option left since you say you already tried all the other options.
    Yes, I left cleaning windows software run on the background then i left to school and when i came back the problem accorded.
    (it cleans and defrages the registry too)
    Advanced System Care 7 Beta 2 which suppose to support Windows 8.1, more then that I sincerely didn't do anything which can cause that problem.


    If Windows refresh is the last option, how can i ensure that problem will be fixed after the refresh?
    If I refresh windows, then install an app it will automatically rebuild the app?
      My System SpecsSystem Spec

  6. #6


    Posts : 22,565
    64-bit Windows 10


    You could try doing a system restore using a restore point (if available) dated before this happened to see if it may help.

    Doing a refresh would require that all non default apps (desktop and Store) be reinstalled afterwards to have them back.
      My System SpecsSystem Spec

  7. #7


    Israel
    Posts : 27
    64-bit Windows 8.1 Pro (RTM)


    Quote Originally Posted by Brink View Post
    You could try doing a system restore using a restore point (if available) dated before this happened to see if it may help.

    Doing a refresh would require that all non default apps (desktop and Store) be reinstalled afterwards to have them back.
    No I don't have system restore point, your suggestion is to refresh the windows just because 3 apps doesn't work properly? :\
      My System SpecsSystem Spec

  8. #8


    Posts : 22,565
    64-bit Windows 10


    Well, since you said you tried everything else, there's nothing else to do other than a refresh.
      My System SpecsSystem Spec

  9. #9


    Posts : 959
    Windows 8.1, 10


    I notice you mention creating a new local account? Is it that account that has the problem, or the original one?

    You might try creating another local account with a slightly different name to see if that works?

    I had a similar problem with a corrupted Windows Store/ Metro Apps on my PC, and it only affected one account. I eventually fixed with System Restore but I see you've not got that option.
      My System SpecsSystem Spec

  10. #10


    Israel
    Posts : 27
    64-bit Windows 8.1 Pro (RTM)


    Quote Originally Posted by DavidY View Post
    I notice you mention creating a new local account? Is it that account that has the problem, or the original one?

    You might try creating another local account with a slightly different name to see if that works?

    I had a similar problem with a corrupted Windows Store/ Metro Apps on my PC, and it only affected one account. I eventually fixed with System Restore but I see you've not got that option.
    Basically I got system restore to the first seconds after windows installation. but it's more like making refresh doesn't it?

    The problem accorded on Microsoft Account, Afterwards I re-installed all apps and then switched to Local Account.
    Your suggestion is to make another Local Account? It will effect the metro apps?
      My System SpecsSystem Spec

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