Windows 8 and 8.1 Forums


Windows Store App Crash

  1. #1


    Posts : 1
    Windows 8.1

    Windows Store App Crash


    After updating to Win 8.1 RTM the Store App doesn't work anymore. Everything else runs fine. After opening the Store App it takes only one or two seconds and the screen get's back to where it was before. The app is still opened, but does the same as soon as it's activated again.
    Anyone has the same issues? Is there a way to reinstall the Store App?
    Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,565
    64-bit Windows 10


    Hello Danny, and welcome to Eight Forums.

    You might see if going through the items in the tutorial below may be able to help get your Store working properly again.

    Apps and Tiles Not Working or Responding: Fix in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    I have the exact same problem.. It just switches to start screen after a couple of seconds..
      My System SpecsSystem Spec

  4. #4


    Posts : 22,565
    64-bit Windows 10


    Hello Joe,

    You might also go through the same troubleshooting steps in the tutorial above to see if they may be able to help.
      My System SpecsSystem Spec

  5. #5


    Yes, i forgot to mention, that none of the steps in the troubleshooter applies for this problem. I have tried every relevant one except to refresh Windows 8, but I'm guessing there should be a fix, since it was working fine before the upgrade..
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1 Pro + Media Center


    I am also having this problem with windows store. After opening the store it just falls back to desktop. The store still shows as a green icon in the left hand charms tile and if clicked it just falls back to desktop.
    I have looked at the /tutorials/21051-apps-tiles-not-working-responding-fix-windows-8-a.html
    the only thing that I see is I use a local account. but even after switching to Microsoft account I still get same scenario with the windows store.
    Any idea that I have missed would be grateful.
      My System SpecsSystem Spec

  7. #7


    I have same issue with Metro Store using my account(administrator). Store tries to open but disappears. All other live tiles & apps work fine. However I can create new account and have no trouble w/ store. I also cannot download the store app diag file.
      My System SpecsSystem Spec

  8. #8


    Posts : 3
    Win8 dual boot Win7 64 bit


    I also had this very same problem. Spent a whole day going through every fix I could find to no avail. Since Microsoft in their wisdom has ditched an 8.1 ISO file how on earth can I refresh the system? Am I expected to go back to Win 8, start over and spend another 3 hours while it downloads and installs? will the next attempt be any different.?
      My System SpecsSystem Spec

  9. #9


    Posts : 3
    Win8 dual boot Win7 64 bit


    Solved.
    I got the Store working by creating a new user account and a new Microsoft account. Don't which one fixed it but it now works.
    Only problem now is how to transfer settings.
      My System SpecsSystem Spec

  10. #10


    Posts : 4
    Windows 8.1 Pro + Media Center


    I too have solved this by creating a new account. I created a new local account then choose to sign in to Microsoft apps and or store "individually using my Microsoft account".
      My System SpecsSystem Spec

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