Windows 8 and 8.1 Forums


Windows 8 not recognizing Office 2010 install

  1. #1


    Posts : 7
    windows 8

    Windows 8 not recognizing Office 2010 install


    Downloaded Office 2010 (had a disc but without driver wouldn't play). Used the key that came with the disc. Downloaded ok. I can find it in the apps, I can even have it open but when I try to open a Word file I receive in an email for example I get the screen that asks me to either buy it or if I already have it, to enter the key. Enter the key and it says it's not valid, but is the key I used to download. What am I missing?

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Does the key match the version you downloaded? There are Standard and Pro versions I believe.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    windows 8


    Yes. The key came from the Office Pro 2010 disc I have. Did what was called a re-install (although this is a different computer) since I couldn't run the disc on this new Acer, since it didn't have a disc driver. Did download a disc drive (VLC?) but still wouldn't run, so went to the re-install from download using the key from the disc.
      My System SpecsSystem Spec

  4. #4


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    When you say it "doesn't have a driver" do you mean it doesn't have an optical drive? Are you trying to install it on more than one PC? I do believe you are only allowed to install it on one PC.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    windows 8


    On the box it states it's licensed for non commercial use on up to 3 PC's. This would be the second PC, using this key. Windows 8 evidently doesn't come with driver software, so I couldn't install Office from the disc.
      My System SpecsSystem Spec

  6. #6


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Windows 8 comes with a lot of standard drivers, CD/DVD drives being one of them. If Auto Play is turned off the disk will not start all by itself when you insert it. You would have to run the setup.exe file. Does the DVD drive show up correctly in device manager?
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    windows 8


    Has a CD-ROM driver that says is Running. Has a CD/DVD File System Reader that is disabled. Not sure if that is what you mean. A boatload of listing under System Drivers.
      My System SpecsSystem Spec

  8. #8


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Just to clarify, a "driver" is the software that is installed to allow windows to use a device. The term "CD-ROM driver" to me means software. The CD-ROM drive is the hard ware, the actual optical drive. Did Windows come preinstalled on this PC? If yes then the optical drive should be working. It sounds like you are saying its disabled. If yes, can you enable it in device manager?
      My System SpecsSystem Spec

  9. #9


    If you do not have CD/DVD drive in your computer, or it does not work, you can always copy disk contents to a USB memory stick at a computer that has it and install Office from it.
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    windows 8


    This Acer Aspire has a CD-ROM. No discs play when they are inserted as Windows 8 does not seem to come with any software that plays CD/DVDs. From what I understand you need to download a 3rd party software to do that. Windows 8 was pre-installed on this Acer. But, the point is, I have already re-installed via download Office 2010. Windows 8 just doesn't 'see' it.
      My System SpecsSystem Spec

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Windows 8 not recognizing Office 2010 install
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