Windows 8 and 8.1 Forums


Windows Metro App interface crashing

  1. #1


    Posts : 13
    Windows 8 Pro, 64 bit

    Windows Metro App interface crashing


    The Music App keeps crashing when I start it, in the events log it shows:

    Faulting application name: wwahost.exe, version: 6.2.9200.16420, time stamp: 0x505a9152
    Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
    Exception code: 0xc0000374
    Fault offset: 0x00000000000ebd59
    Faulting process ID: 0x1ff8
    Faulting application start time: 0x01ce901ca0f3b066
    Faulting application path: C:\Windows\system32\wwahost.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report ID: e057372d-fc0f-11e2-be8c-ac7289b69724
    Faulting package full name: Microsoft.ZuneMusic_1.4.18.0_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: Microsoft.ZuneMusic

    And Windows Error Reporting says:

    Fault bucket -581822816, type 5
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: Microsoft.ZuneMusic_1.4.18.0_x64__8wekyb3d8bbwe
    P2: praid:Microsoft.ZuneMusic
    P3: 6.2.9200.16420
    P4: 505a9152
    P5: StackHash_a0e5
    P6: 6.2.9200.16579
    P7: 51637f77
    P8: c0000374
    P9: PCH_D8_FROM_ntdll+0x0000000000002C2A
    P10:


    Attached files:
    C:\Users\Evo\AppData\Local\Temp\WER2585.tmp.WERInternalMetadata.xml


    These files may be available here:
    C:\Users\Evo\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.ZuneMu_6e86081e58c d6faec64bacb2fdb3c5eeede89_1f362a19


    Analysis symbol:
    Rechecking for solution: 0
    Report ID: e057372d-fc0f-11e2-be8c-ac7289b69724
    Report Status: 0
    Hashed bucket: 133f80ac7c49c9038d3c6cd98b5b4d60

    Help anyone?! :\

      My System SpecsSystem Spec

  2. #2


    Posts : 22,565
    64-bit Windows 10


    Hello Evoicefire,

    You might see if running a SFC /SCANNOW command to repair any corrupted system files, and check to see if you have any updates for the Music app from the Store that may need to be installed. If that still doesn't help, then see if uninstalling/reinstalling the Xbox Music app from the Store may.

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8 Pro, 64 bit


    I did a sfc /scannow and that did not fix it, then I uninstalled the Music App and am now trying to reinstall it and it is giving me a 0x80072ee4 error
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    Windows 8 Pro, 64 bit


    just then I tried to install another app and it gave me the error 0x80073cff?
      My System SpecsSystem Spec

  5. #5


    Posts : 22,565
    64-bit Windows 10


    In that case, go through the troubleshooting steps in the tutorial below to see if it may help.

    Apps and Tiles Not Working or Responding: Fix in Windows 8
      My System SpecsSystem Spec

  6. #6


    Posts : 13
    Windows 8 Pro, 64 bit


    I found a fix for , the Error messages i was getting on the installation, but now windows error reporting is giving me this message?

    App Microsoft.ZuneMusic_8wekyb3d8bbwe!Microsoft.ZuneMusic did not launch within its allotted time.
      My System SpecsSystem Spec

  7. #7


    Posts : 22,565
    64-bit Windows 10


    I'm glad to hear that you got the first error sorted. What turned out to be the solution for it?

    Restart your PC to see if you still get the latest "App did not launch within its allotted time." error message.
      My System SpecsSystem Spec

  8. #8


    Posts : 13
    Windows 8 Pro, 64 bit


    No longer getting that error *phew* now it returns:

    Fault bucket -583389545, type 5
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: Microsoft.ZuneMusic_1.4.18.0_x64__8wekyb3d8bbwe
    P2: praid:Microsoft.ZuneMusic
    P3: 6.2.9200.16420
    P4: 505a9152
    P5: StackHash_a0e5
    P6: 6.2.9200.16579
    P7: 51637f77
    P8: c0000374
    P9: PCH_44_FROM_ntdll+0x0000000000002C2A
    P10:


    Attached files:
    C:\Users\Evo\AppData\Local\Temp\WERA1B.tmp.WERInternalMetadata.xml


    These files may be available here:
    C:\Users\Evo\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.ZuneMu_911d5939669 f4952053df101ebfc6d7ebd21a1f_2d7d0e22


    Analysis symbol:
    Rechecking for solution: 0
    Report ID: 61a3286e-0646-11e3-bea9-ac7289b69724
    Report Status: 0
    Hashed bucket: bf719fb77eb8e96de16c96492b671936
      My System SpecsSystem Spec

  9. #9


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Evoicefire View Post
    No longer getting that error *phew* now it returns:
    From the sfc tutorial Shawn provided:

    NoteIf SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 times restarting the PC after each time to completely fix everything that it's able to.


    If not, then run the Dism /Online /Cleanup-Image /RestoreHealth command to repair any component store corruption, restart the PC afterwards, and try the sfc /scannow command again.
    Did you try the DISM command ?
      My System SpecsSystem Spec

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