Windows 8 and 8.1 Forums


Not able to install Microsoft Office 2013

  1. #1


    Posts : 36
    Windows 8 Pro-64 bit

    Not able to install Microsoft Office 2013


    So I uninstalled my office 2013, because it has some issues. I uninstalled if with Revo Uniintsaller and I even scanned it after and delete all the left overs.
    Now I am trying to install it back again and I am not able to. The installation is going till about 70% (I can tell that approximately, cuz there is no actual progress percentage displayed) and by installation I mean the the window where below the installation progress it shows this >> "Installing Microsoft Office Professional Plus 2013..." .
    So then the installation stops and it shows me this message >> "Microsoft Office Professional Plus 2013 encountered and error during the setup." When I close that window it shows me this message >>

    setup.exe has stopped working
    A problem caused the program to stop working correctly.
    Windows will close the program and notify you if a solution is available.

    That's all I get from this installation !
    Can you pleas help me?
    Thanks and have a nice day

      My System SpecsSystem Spec

  2. #2


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Try downloading this MS fix-it program from Microsoft and then try your installation again. Maybe Revo left some fragments behind. Good luck: Uninstall Microsoft Office 2013 or Office 365
      My System SpecsSystem Spec

  3. #3


    Posts : 36
    Windows 8 Pro-64 bit


    I tried that tool and bunch of others, doesn't work. I tried deleting that files from Microsoft Help folder, too still nothing !,,
    I even scan and cleaned my register with CCcleaner (which I never usually do!!!) still nothing I am not able to install both 64 and 32 bit Office 2013.
    For the moment I have installed Office 2010 64 bit successfully, but I would like to go back to 2013 if that's possible without re-installing my Windows for now.

    Thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Quote Originally Posted by Haikgh View Post
    I tried that tool and bunch of others, doesn't work. I tried deleting that files from Microsoft Help folder, too still nothing !,,
    I even scan and cleaned my register with CCcleaner (which I never usually do!!!) still nothing I am not able to install both 64 and 32 bit Office 2013.
    For the moment I have installed Office 2010 64 bit successfully, but I would like to go back to 2013 if that's possible without re-installing my Windows for now.

    Thanks
    I suspected you already tried that but I figured I'd suggest it anyway. Now, with that said, it might be worth a shot to try the fixit clean uninstallers for every MS Office suite you have previously installed on your computer. Who knows? Maybe something from the previous Office 2010 uninstall is/was being left behind and is/was creating a conflict withe the new 2013 install? See here:
    How to uninstall Office 2003, Office 2007 or Office 2010 suites if you cannot uninstall it from Control Panel?
      My System SpecsSystem Spec

  5. #5


    Run CCleaner
    Fix all registry faults
    Reboot
    Run MS Fixit!
    Reboot
    Install Office
      My System SpecsSystem Spec

  6. #6


    Posts : 36
    Windows 8 Pro-64 bit


    Did all that !! I am researching this problem 2 days already, I tried all those and many more solutions, non of them seam to work at this point, both for 64 and 32 bit office 2013 !!
    Office 2010 is running fine,, I use it now, till I fix the problem, which is preventing me to install the 2013.

    Thanks , have a great day
      My System SpecsSystem Spec

  7. #7


    N. Calif
    Posts : 2,582
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)


    Any chance the CD or ISO you are installing from got corrupted somehow? I would try to install on another machine, if possible.
      My System SpecsSystem Spec

  8. #8


    Posts : 36
    Windows 8 Pro-64 bit


    I did !! and it's working on the other PC's .
      My System SpecsSystem Spec

  9. #9


    Posts : 511
    Windows 10 Pro 64 bit


    I'm not sure, but I don't think you can have 2 versions of Office running on the same PC. I think I had to uninstall 2010 before I could install 2013. Just a thought.
      My System SpecsSystem Spec

  10. #10


    Posts : 36
    Windows 8 Pro-64 bit


    I am not trying to run both versions simultaneously !!! I just mentioned that I installed office 2010, after failing to install office 2013, and yes I was able to successfully install the 2010! meanwhile I am hoping to get some more options to fix my problem, after which I WILL uninstall 2010 to try to re-install my 2013 back.
    Thanks
      My System SpecsSystem Spec

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