Windows 8 and 8.1 Forums


Can't install Microsoft Office 2013 64 Bit

  1. #1


    Posts : 101
    Windows 8.1 64-bit

    Can't install Microsoft Office 2013 64 Bit


    Whenever I try to install Microsoft Office 2013, the progress bar reaches full then reverses about half way then I get an error saying "Microsoft setup bootstrapper has stopped working". I have already tried clean booting, safe mode, turning off AV, using repair kit. I tried installing Microsoft .NET framework but it said my OS already comes with it, however I cannot find it in Programs and Features.

    INFO
    -I do not press "Install" I use a custom install settings
    -I have autorun disabled so I open it by running setup.exe as admin
    -I have the preview evaluation version
    -32 bit version will install however I want 64 bit because my computer is a 64 bit OS
    Last edited by TimeAndroid; 04 Jul 2013 at 20:29.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview
      My System SpecsSystem Spec

  3. #3


    Posts : 101
    Windows 8.1 64-bit


    Quote Originally Posted by JustATest View Post
    Solution 1: Already tried
    Solution 2: Can't find Print Spooler
      My System SpecsSystem Spec

  4. #4


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Print Spooler is a service. Go to Start> Run> and type this command: services.msc (cr)
    A new window will open, browse for Print Spooler, click to open, stop service, disable service, reboot and test install again.
      My System SpecsSystem Spec

  5. #5


    Posts : 101
    Windows 8.1 64-bit


    Quote Originally Posted by JustATest View Post
    Print Spooler is a service. Go to Start> Run> and type this command: services.msc (cr)
    A new window will open, browse for Print Spooler, click to open, stop service, disable service, reboot and test install again.
    Still won't install.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Sorry that post didn't help. Maybe some other forum member, that has had the exact same installation problem, would be better suited to assist you from here. One last thought, you might want to try and install it with your anti-virus disabled. Good luck.
      My System SpecsSystem Spec

  7. #7


    Posts : 101
    Windows 8.1 64-bit


    Quote Originally Posted by JustATest View Post
    Sorry that post didn't help. Maybe some other forum member, that has had the exact same installation problem, would be better suited to assist you from here. One last thought, you might want to try and install it with your anti-virus disabled. Good luck.
    Thank you. I have already tried that though. Lol.
      My System SpecsSystem Spec

  8. #8


    Toronto, Canada. Born in the U.K.
    Posts : 691
    Win 10 Pro + Win 7 Ult SP1 (x64)


    I found that the x64 version wont install if there is the slightest trace of a previous x86 installation, the x86 version will install however. Did you run the Fixit as linked earlier on? Did you make sure all old Office elements were removed including any updates?
      My System SpecsSystem Spec

  9. #9


    Posts : 101
    Windows 8.1 64-bit


    Quote Originally Posted by Ex_Brit View Post
    I found that the x64 version wont install if there is the slightest trace of a previous x86 installation, the x86 version will install however. Did you run the Fixit as linked earlier on? Did you make sure all old Office elements were removed including any updates?
    Yes I did. MicrosoftFixit20055.mini, right? I noticed some things when running it:
    -When it says its done in cmd it just says a path and does not close, I have to manually close it
    -It says "Found legacy version of office that will not be removed"
    -No matter how many times I run it, it constantly says it resolved the same problems
      My System SpecsSystem Spec

  10. #10


    Toronto, Canada. Born in the U.K.
    Posts : 691
    Win 10 Pro + Win 7 Ult SP1 (x64)


    I've only used it once some time ago and can't remember what it said and did except that it worked. But I never got that Bootstrap error, it just simply refused to install saying I was using the wrong version (x64 as against x86) so that's when I went looking for a Fixit.
    I'm wondering if you may have had Works installed at some stage?
    Sorry I really am not much help, just throwing thoughts out there.
    I would post on the MS forums as well and see if any of their people know what's going on.
    It can't do any harm to ask.
      My System SpecsSystem Spec

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Can't install Microsoft Office 2013 64 Bit
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