Windows 8 and 8.1 Forums


Can't install Microsoft Office 2013 64 Bit

  1. #11


    Posts : 101
    Windows 8.1 64-bit


    Quote Originally Posted by Ex_Brit View Post
    I've only used it once some time ago and can't remember what it said and did except that it worked. But I never got that Bootstrap error, it just simply refused to install saying I was using the wrong version (x64 as against x86) so that's when I went looking for a Fixit.
    I'm wondering if you may have had Works installed at some stage?
    Sorry I really am not much help, just throwing thoughts out there.
    I would post on the MS forums as well and see if any of their people know what's going on.
    It can't do any harm to ask.
    What is Works?

      My System SpecsSystem Spec

  2. #12


    Toronto, Canada. Born in the U.K.
    Posts : 691
    Win 10 Pro + Win 7 Ult SP1 (x64)


    Microsoft Works is defunct now but older systems often came with it. It was a very watered down version of Word with a touch of some other parts of Office thrown in. If you don't know what it is, chances are it's not that anyway, so forget that idea.
      My System SpecsSystem Spec

  3. #13


    Posts : 101
    Windows 8.1 64-bit


    Quote Originally Posted by Ex_Brit View Post
    Microsoft Works is defunct now but older systems often came with it. It was a very watered down version of Word with a touch of some other parts of Office thrown in. If you don't know what it is, chances are it's not that anyway, so forget that idea.
    I've noticed that I had almost the same issue with installing 64 bit of 2010. I tried the 32 bit and it worked with 2010 as well. Before I had Microsoft Office 2010, I had 2003. Is it possible that office 2003 is the cause of this?
      My System SpecsSystem Spec

  4. #14


    Toronto, Canada. Born in the U.K.
    Posts : 691
    Win 10 Pro + Win 7 Ult SP1 (x64)


    Any remnants of Office x86 will cause that, including, and sorry I forgot to mention this earlier, the downloadable Powerpoint, Word, Visio and Excel Viewers that some people who didn't have or want the complete Office suite had installed.

    It's no big deal really except the x64 version is more secure obviously.
      My System SpecsSystem Spec

  5. #15


    Posts : 101
    Windows 8.1 64-bit


    Quote Originally Posted by Ex_Brit View Post
    Any remnants of Office x86 will cause that, including, and sorry I forgot to mention this earlier, the downloadable Powerpoint, Word, Visio and Excel Viewers that some people who didn't have or want the complete Office suite had installed.
    How do I remove those?
      My System SpecsSystem Spec

  6. #16


    Toronto, Canada. Born in the U.K.
    Posts : 691
    Win 10 Pro + Win 7 Ult SP1 (x64)


    Control Panel > Programs > Uninstall a Program - the normal way and then go to Post #2 click the link and scroll down to the first response there and follow those steps, again if you've already done them, especially Step 1.
      My System SpecsSystem Spec

  7. #17


    Posts : 101
    Windows 8.1 64-bit


    Quote Originally Posted by Ex_Brit View Post
    Control Panel > Programs > Uninstall a Program - the normal way and then go to Post #2 click the link and scroll down to the first response there and follow those steps, again if you've already done them, especially Step 1.
    I can't find any office program in Programs. What exactly should I search for?
      My System SpecsSystem Spec

  8. #18


    Toronto, Canada. Born in the U.K.
    Posts : 691
    Win 10 Pro + Win 7 Ult SP1 (x64)


    Keywords (they may not be in the list anyway), Microsoft along with Office, Word, Excel, Visio, Powerpoint, or Works.

    If you don't find any use the fixit from MS that is linked in post #2.
      My System SpecsSystem Spec

  9. #19


    Toronto, Canada. Born in the U.K.
    Posts : 691
    Win 10 Pro + Win 7 Ult SP1 (x64)


    I just realised the links in post #2 seem to be acting up.

    Here's the direct link to the Fixit: How to uninstall Office 2003, Office 2007 or Office 2010 suites if you cannot uninstall it from Control Panel?
      My System SpecsSystem Spec

  10. #20


    MD
    Posts : 865
    Windows 10 Pro x 64

    Office x 64


    My Office came preloaded on both pcs without the disc. I tried to install from different places but got no luck with the traditionally recommend 32 bit. Finally I called both Dell and MS and asked for the 64 bit installation which worked with no problem. None has been able to explain this I am going to send you the Office 2010 link where you can see how it is constructed.
    Call your pc maker if it came preloaded and ask them to send you the 64 bit link. If they won't then ask MS for it. For some reason my 64 bit machine will not load the 32 bit office.
    Once they send it copy and paste somewhere you can access it again.

    PS I think I am not supposed to send a link like this as I was chastised once in a forum so will hold back.
    I notice it does mention Digital River.
      My System SpecsSystem Spec

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Can't install Microsoft Office 2013 64 Bit
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