Windows 8 and 8.1 Forums


Photos app facebook photos sync - something went wrong

  1. #1


    Posts : 14
    Windows 8.1 Pro

    Photos app facebook photos sync - something went wrong


    I am having problems with my Surface Pro not pulling all my pics from facebook. It keeps saying something went wrong try again later. I have disconnected my Facebook account and started all over but it didn't help. Just noticed this today so I don't know when it started.

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  2. #2


    Posts : 4
    Windows 8


    Hi, Im having the exact same issue with my Surface Pro. It looks like it synced cover photos from most albums, not all then gave up. Just the error message "something went wrong". I spent 2 hours working with MS Tech Support today, to no avail. Just tuning in hoping to find a solution. Have you had any luck getting yours to sync?
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  3. #3


    Posts : 14
    Windows 8.1 Pro


    Nope haven't got it working yet. Frustrating that both Windows 8 and Windows Phone seem to have issues with Facebook integration.
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  4. #4


    Posts : 4
    Windows 8


    Actually, i just got it working on my own. I went onto facebook and deleted some empty albums, and deleted my videosA then went back to the photos app, disconnected and reconnected the account, and they all started showing up.

    I'm not sure if it was the empty folders or the videos that were messing things up.
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  5. #5


    Posts : 14
    Windows 8.1 Pro


    How many total videos/pictures did you have before deleting and how many do you have now? I saw somewhere someone mentioned it might be an issue with over a certain number of photos/videos.
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  6. #6


    Posts : 4
    Windows 8


    I deleted 2 empty folders and 6 videos each between 1 and 5 minutes.
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  7. #7


    Posts : 14
    Windows 8.1 Pro


    Quote Originally Posted by hoopdaddy6 View Post
    I deleted 2 empty folders and 6 videos each between 1 and 5 minutes.
    Hmm I don't have any empty albums but had a couple with only one picture that I migrated into others. Removed a total of three albums but still having the issue after disconnecting the account and reconnecting it.
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  8. #8


    Posts : 14
    Windows 8.1 Pro


    Actually just got it working again...kind of. I uninstalled the photos app then reinstalled it. It loaded up my Facebook photos without an error except it says 17 folders in Facebook when I actually have 20 folders or albums. How many albums do you have? and does it show them all?

    I removed one of the albums then deleted the photos app again and reinstalled it and this time after it sync'd back up it only showed 16 albums. Can't figure out why it isn't showing certain albums as they all have the same permissions.
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  9. #9


    Posts : 4
    Windows 8


    I have maybe 200 pictures in 8 albums. Check for videos. I remember an error message before trying to play videos synced with facebook, saying the app can't play the file type. Maybe those file types are what's jamming things up for you?
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  10. #10


    Posts : 14
    Windows 8.1 Pro


    I was able to play all the videos I had just fine from the photos app. it had all 15 of them in there. I don't know it's odd.
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Photos app facebook photos sync - something went wrong
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