Win8 app uninstalled corrupt. Not reinstallable, still upd

Robin

New Member
Messages
5
I have a win8 app that was not correctly uninstalled.

I cannot reinstall the app because the store says I already own it.

Still I get continues updates that fail.

How to handle this issue??
 

My Computer

System One

  • OS
    Windows 8
Hi, welcome to the forum, when you are in Updates page, click clear and try installing one by one.
pic1.jpg
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender
This is the only one to update. The rest of the apps updated fine.

I get the error: "This app wasn't installed" -> Details: error code 0x80004005 -> (Try again | Cancel)
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender
Thank you for your response, however:

System File Checker only checks the integrity of Windows system files, there is nothing wrong with it.

Better advise is in regular update cases to use 'windowsupdate.diagcab' repair utility.
I even rebuilded Windows\SoftwareDistribution completely.
This does not resolve the issue either.

As far as third-party repair tools concernes, i'd rather settle for a regular/ordinairy repair solution.

Still in need for advise...
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Thanks,

Your second link that's a fine checklist for update/store problems.
But I've done all that already. Maybe it is not possible without a Refresh, I don't know.

You might look at my problem as if an uninstall is abruptetly ended (by crash/power off e.g)...
I even have deleted all referring registy entries of the app in a last desperite attempt.

But problem is Windows Store (Microsoft) 'thinks' I still own it. It is really just one app, all others update fine automatically (it's Calculator² b.t.w).

I normally would cleanup disk leftovers as well but my installation works perfect now and I am not too keen on changing security ownership of '\Program Files\WinApps' folder from trustedinstaller as a real last attempt. Don't think that would even fix anything when I manually removed leftovers? Think I mess things really up if I did so.

I need to let Windows app-Store (Microsoft) know that I'm not owning it anymore...
That would solve it because then it would re-install I guess.

But I'm not aware of any way to do this.
 

My Computer

System One

  • OS
    Windows 8
I have no idea why the Store Apps Troubleshooter didn't work.

Try taking it back to a good restore point is the only thing I can think of.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Ok. Hopefully we can get to the bottom of this.

Looking at your last post, your app may not be compatible with your display adapter or driver and/or the driver may be out of date as warned. Any yellow flags in Device Manager on display adapter? Is this app a game or heavy graphics app?

Just in case you don't know, even though "Your apps" states you own the app doesn't mean the app is installed. I have half a dozen or so in my "Your apps" that aren't installed, for I didn't like them after some use and uninstalled them, but remain there that I own them. This is recorded on MS servers via MS account or other means. I tried to clear this list, but seems no way to rid them. At least for now. No big thing, though.

Not sure if you tried, but try right clicking the app on Start Screen, click uninstall in lower left corner, and reboot. Upon boot open Store > Right click > Your apps > Left click the app you uninstalled > click install. Hopefully that works.

Not to make this long winded, but back in Release Preview I installed a free heavy graphic-laden app that took forever to open and froze a lot. Upon writing the developer via email I explained the condition. They wrote me back to send info on my system. Through their development they fixed issues and now the app works very well. I'll assume that because my system (and others') are older with onboard graphics the app was not compatible. Perhaps that's what's going on with yours.

Hope this helps.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Try to do a system restore right before you uninstalled the app if you can. Then uninstall again.
 

My Computer

System One

  • OS
    Win 8 (64) : Win 7 (64) : Vista (64) : Android JB 4.2 : iOS 6
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer AX Series & HP i-5 2400s
    Screen Resolution
    Main PC - 2x Sony PS3 3D LED Displays + 1x 22" Philips; HTPC - 47" HDTV w/ 17" LCD secondary display
    Hard Drives
    Internal- 1TB on each system; 1x120GB SSD on main PC
    External (network attached)- 1x2TB Seagate backup; 1x1TB ext. storage; 1x500GB,
    Other Info
    http://tinyurl.com/br4uxrk

    http://tinyurl.com/cwj93pj
Another thing I just thought of; Is there anything in your Action Center that needs attending to?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
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