Windows 8 and 8.1 Forums


Recent Windows 8 App Store updates failing to update

  1. #1


    Posts : 2
    Windows 8

    Recent Windows 8 App Store updates failing to update


    My Windows 8 Pro Store lists 4 available App updates: music, video, games and mail. When I select STORE and chose to update, the apps attempt to download and install the updates. They have failed to update for 4 days now. The error codes are either 0x80070002 OR 0x80246007.

    I have previously downloaded and followed the instructions for apps.diagcab, rebooted. Nothing seems to resolve my inability to update these recently released App updates.

    I have not installed any new software. My other Apps, including Bing, News and Finance continue to list current updates without any exceptions.

    Whenever I attempt to open music, games, video and mail, they fail to open and revert back to START.

    Any suggestions would be appreciated. Is Microsoft aware of this issue and attempting to resolve it? Thank you.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello ABsfone, and welcome to Eight Forums.

    See if clearing the Store cache may be able to help.
    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8

    Reply


    Quote Originally Posted by Brink View Post
    Hello ABsfone, and welcome to Eight Forums.

    See if clearing the Store cache may be able to help.
    Hope this helps,
    Shawn
    Thanks for your suggestion. After following it, I am still having the same issue, failing to update and unable to open Mail, Video, Music and Games apps.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,582
    64-bit Windows 10


    In that case, go through the list in the tutorial below to troubleshoot this and hopefully help.

    Apps and Tiles Not Working or Responding: Fix in Windows 8
      My System SpecsSystem Spec

Recent Windows 8 App Store updates failing to update
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