Windows 8 and 8.1 Forums


Symantec System Recovery 2013 Install - HELP!

  1. #1


    Posts : 8
    Windows 8

    Symantec System Recovery 2013 Install - HELP!


    I purchased a download of Symantec System Recovery 2013. Easy enough. Pay the money, download the app. OK. Comes down as a .zip file. Zip file contains and .ISO image. Crap. Burn the image to a CD. OK. Load the CD and voila, I am in an emergency recovery disk! Where's the program install? Not to be found! No setup.exe file. .inf won't install. What is this? Nothing on the simple menu gives and indication of any install option.

    Anyone familiar with the install of this software? The documents shows how to install and use the app, but it is nothing like what I am seeing when the "install" disk is run.

    Anyone familiar with this app? The product support seems like an endless loop of search, read, search, read some more. Nothing even close to what is happening with my install.

    I don't even think this is actually an installation disk.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    According to this, it comes on a dvd rom.

    Buy Symantec System Recovery 2013 v11 Desktop Edition (with 1 Year Essential Support) (21262956) :: eCostSoftware.com - UK Software Supplier

    Maybe if you boot it - you go staright to bootable recov program.

    But if you try opening it direct from your dvd drive - you can install from there?

    I don't have one - but it's worth a try. I had a Paragon once which worked like that.
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8


    I didn't boot from the disk. I just loaded into the CD drive and up comes a recovery program. It has an option to browse the disk, and using that, I don't see an install exe file and right clicking on the .inf file and choosing install from list gives a message that it can't be installed using that method. It just looks like a disaster recovery disk. AND THE .TXT FILE LOCATED IN THE .ZIP FILE SAYS IT IS A RECOVERY DISK !! Nothing during the purchase made me think I would be sent a disk in the mail. I received an email with my activation key or serial number and other info. No additional info to download anything or expect a disk in the mail. And why offer a recovery disk to download at completion of the sale process?? Most confusing purchase I've ever made!!
      My System SpecsSystem Spec

  4. #4


    I know how you feel tried to get an unmanaged version of End Point Protection to try but when you download it the unmanaged is grayed out so I buy the Small Business version and I tell you I like the program a lot but if I did not follow the email instructions exactly I would of never figured out how to install the Small Business End Point Protection 2013 Anti-virus software. I would do some reading about the program and check any email you might have gotten from Symantec. I know not much help but maybe it might make you think of what your missing or something etc. Good Luck. I just watched the product tour and it seems pretty much like any restore software.
      My System SpecsSystem Spec

  5. #5


    is this the new name for what used to be called "norton ghost" not seen in in the stores for ages or this new one
      My System SpecsSystem Spec

  6. #6


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by efk View Post
    I purchased a download of Symantec System Recovery 2013. Easy enough. Pay the money, download the app. OK. Comes down as a .zip file. Zip file contains and .ISO image. Crap. Burn the image to a CD. OK. Load the CD and voila, I am in an emergency recovery disk! Where's the program install? Not to be found! No setup.exe file. .inf won't install. What is this? Nothing on the simple menu gives and indication of any install option.

    Anyone familiar with the install of this software? The documents shows how to install and use the app, but it is nothing like what I am seeing when the "install" disk is run.

    Anyone familiar with this app? The product support seems like an endless loop of search, read, search, read some more. Nothing even close to what is happening with my install.

    I don't even think this is actually an installation disk.
    The Try/BETA version download came with two zip files.

    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by sunnystaines View Post
    is this the new name for what used to be called "norton ghost" not seen in in the stores for ages or this new one
    No, SSR is the Business version, Ghost is the Home version.
      My System SpecsSystem Spec

  8. #8


    Posts : 1
    Windows 7


    Hi efk,
    are you still having issues with this?
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8


    I gave up and returned the software. I was unaware that it could be this complicated just to download and install software. Not knocking Symantec, just not familiar with needing some type of app to install the software.
      My System SpecsSystem Spec

  10. #10


    I got a refund for my 2 versions of End Point Protection SB and went with Symantec Norton Antivirus 2013 3 PC with a $45.00 rebate. Just the protection I wanted without the hassle.
      My System SpecsSystem Spec

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Symantec System Recovery 2013 Install - HELP!
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