I have two versions of a software program and the 64 bit version wont install on Windows 8 but the 32 bit version will. The 64 bit version installs and when I double the icon the small 'thinking' circle appears next to the curser and spins for a second or two then it stops and nothing happens. I have tried all kinds of things to sort this out including: reinstalling Windows and running only that software program on my computer (no antivirus or any other program) but that did not work. When I did have antivirus installed I entered an exception in Windows defender but that did not work. I am administrator and gave all uses full permissions and that did not work.
My computer is a new laptop Dell XPS L502X. The software works fine on my old Asus laptop running 64 bit Windows 7 so the software does work. I used the same installer file on my Dell.
I have contacted the software vender and they cannot resolve the issue either. They seem to think it is a permissions issue. How do I sort this out short of removing Windows 8 from my computer?
My computer is a new laptop Dell XPS L502X. The software works fine on my old Asus laptop running 64 bit Windows 7 so the software does work. I used the same installer file on my Dell.
I have contacted the software vender and they cannot resolve the issue either. They seem to think it is a permissions issue. How do I sort this out short of removing Windows 8 from my computer?
My Computer
System One
-
- OS
- Windows 8
- System Manufacturer/Model
- Dell XPS 15