Windows 8 and 8.1 Forums


Photo App and other Metro apps will not launch

  1. #1


    Posts : 12
    Windows 7 Ultimate

    Photo App and other Metro apps will not launch


    Any help on this would be greatly appreciated.

    After I installed 8, I moved the my own user folder to a secondary drive as I have Win8 on a SSD. Since then many metro apps will not launch.

    I created a new temp profile that had its user folder in the default location on C and all metro apps work fine.

    One app that didn't work was the Reader app. I uninstalled it but couldn't reinstall due to error 80070005 (permissions). I modified permissions on the User folder by adding my Microsoft user profile and then the Reader app installed and worked. But I still can't figure out Mail, Photo, Weather etc. I'm not sure if folder permissions is still an issue or not.

    Here is an error log produced by the Photo app after trying to launch it

    ErrorDescription=Loading the state store failed.

    ErrorType=8
    ErrorTypeText=WinRT error
    ErrorNumber=80073DB8
    SourceFile=ms-appx://microsoft.windowsphotos/Jx/Jx.js
    Line=1
    Character=26913
    DocumentURL=/ModernPhoto/PhotosApplication/PhotosApplication.htm
    OSProduct=Windows 8 Pro with Media Center
    OSVersion=6.2.9200.0
    OSServicePack=0
    UserAgentString=Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; Trident/6.0; MSAppHost/1.0)
    StackTraceAvailability=2
    StackTrace=ms-appx://microsoft.windowsphotos/Jx/Jx.js:1:26913 localSettings()
    ms-appx://microsoft.windowsphotos/Jx/Jx.js:1:52044 _initSettings()
    ms-appx://microsoft.windowsphotos/Jx/Jx.js:1:55245 getApplicationStatus(boolean)
    ms-appx://microsoft.windowsphotos/Jx/Jx.js:1:48648 init(object)
    ms-appx://microsoft.windowsphotos/Jx/Jx.js:1:46051 Application(number, boolean, boolean)
    ms-appx://microsoft.windowsphotos/ModernPhoto/PhotosApplication/PhotosApplication.js:1:9935 Anonymous function()
    ms-appx://microsoft.windowsphotos/ModernPhoto/PhotosApplication/PhotosApplication.js:1:9808 Global code
    StackTraceHash=9e7698d63913c7c911b6cbd34c7e8780
    PackageFullName=microsoft.windowsphotos_16.4.4388.928_x86__8wekyb3d8bbwe
    AppUserModelID=microsoft.windowsphotos_8wekyb3d8bbwe!Microsoft.WindowsLive.ModernPhotos
    IsTerminal=True
    DependentPackageList=Microsoft.VCLibs.110.00_11.0.51106.1_x86__8wekyb3d8bbwe,Microsoft.WinJS.1.0_1.0 .9200.20512_neutral__8wekyb3d8bbwe
    Here's a log from Event Viewer

    Fault bucket , type 0Event Name: WWAJSE
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: microsoft.windowsphotos_16.4.4388.928_x86__8wekyb3d8bbwe
    P2: Microsoft.WindowsLive.ModernPhotos
    P3: 9e76
    P4: 8
    P5: ms-appx://microsoft.windowsphotos/Jx/Jx.js
    P6: 1_26913
    P7:
    P8:
    P9:
    P10:


    Attached files:
    C:\Users\Brad\AppData\Local\Packages\microsoft.windowsphotos_8wekyb3d8bbwe\AC\Temp\ErrorInfo.5672.45 88.txt
    C:\Users\Brad\AppData\Local\Temp\WERC43.tmp.WERInternalMetadata.xml


    These files may be available here:
    C:\Users\Brad\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_microsoft.window_10581a9e9 bce8699832fb1520d6364aa73ce4b_cab_0d573b6e


    Analysis symbol:
    Rechecking for solution: 0
    Report Id: f7e1a83e-68bc-11e2-afe4-00248c29a316
    Report Status: 100
    Hashed bucket:

      My System SpecsSystem Spec

  2. #2


    Posts : 12
    Windows 7 Ultimate


    Despite spending hours today trying to figure this out, I managed to uninstall the other troubling apps and reinstall them and so far I got the Photo app working.

    Hopefully this helps someone else. Uninstall the metro app and reinstall if you moved your user folder.
      My System SpecsSystem Spec

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