Windows 8 and 8.1 Forums


Windows 8 Reader cannot print

  1. #1


    Posts : 78
    Windows 8.1 64-bit

    Windows 8 Reader cannot print


    Hello everyone,
    I recently migrated to Windows 8 Pro 64bit OS, I am having trouble in printing PDF files from the Windows 8 Reader. Reader does detect the printer but whenever I go to print it shows "Sorry printing didn't work" (check the image attached), I am not even getting an error message as to what I am doing wrong, but on the other hand I have installed the latest drivers from HP which according to them is Windows 8 compatible and I have even taken printouts from MS-Word 2013. What is wrong here?? Is it my fault or is this a problem with Reader in Windows 8??? I am using HP DeskJet 1050 (Print, scan, copy). I need a solution to this problem or else I am cannot print without downloading Foxit Reader or Adobe Reader. Thank You.
    Attached Thumbnails Attached Thumbnails printing_did_not_work.jpg  

      My System SpecsSystem Spec

  2. #2


    Covington, La
    Posts : 1,184
    Windows 7 HP 64bit, Windows 8.1 Pro w/Media Center 64BIT


    I use NitroPDF free version.

    Download Free | Nitro PDF Reader

    It also lets you edit the file. It also installs a printer driver so you can convert just about any file to PDF by "printing" to NitroPDF.

    Jim
      My System SpecsSystem Spec

  3. #3


    Posts : 78
    Windows 8.1 64-bit


    Quote Originally Posted by Phone Man View Post
    I use NitroPDF free version.

    Download Free | Nitro PDF Reader

    It also lets you edit the file. It also installs a printer driver so you can convert just about any file to PDF by "printing" to NitroPDF.

    Jim
    Thank you for your reply but my question is why can't I print directly from the Windows 8 Reader. Why do I have to install a third party software when I already have a pdf reader in-built that is capable of printing.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,127
    Windows 8.1 Pro


    the first thing to diagnose is whether you can print any PDFs through the Reader app. some PDFs have security that doesn't allow printing.

    if you can't print any PDFs in the app, then it's a configuration issue.

    I'm able to print through the Reader. you bring up the Charms bar > Devices > your printer. you may have to click on "more..." if you have more devices than is capable of being shown on the screen.
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  5. #5


    Posts : 78
    Windows 8.1 64-bit


    Quote Originally Posted by dirtyvu View Post
    the first thing to diagnose is whether you can print any PDFs through the Reader app. some PDFs have security that doesn't allow printing.

    if you can't print any PDFs in the app, then it's a configuration issue.

    I'm able to print through the Reader. you bring up the Charms bar > Devices > your printer. you may have to click on "more..." if you have more devices than is capable of being shown on the screen.
    I have already taken the a printout of the pdf in question by using Foxit Reader. I can assure you that the pdf is not protected because a printout is meant to be taken. I can't understand why I can take printouts using Foxit Reader but not the the built in Window 8 Reader. What am I doing wrong ???
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  6. #6


    Posts : 1,127
    Windows 8.1 Pro


    without more details, I'm not sure how people can help. i've and others have been able to print in the reader app.
      My System SpecsSystem Spec

  7. #7


    Posts : 78
    Windows 8.1 64-bit


    Quote Originally Posted by dirtyvu View Post
    without more details, I'm not sure how people can help. i've and others have been able to print in the reader app.
    Then please tell me what information I have to give. Because in metro style apps in Windows 8 the error messages do not contain much information. What else to I have to give ?
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  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by sreyan32 View Post
    Quote Originally Posted by dirtyvu View Post
    without more details, I'm not sure how people can help. i've and others have been able to print in the reader app.
    Then please tell me what information I have to give. Because in metro style apps in Windows 8 the error messages do not contain much information. What else to I have to give ?
    I have heard of this problem before.
    I suggest Acrobat Reader.
    Unless you want to create PDFs.
    There are free PDF programs that allow creation of PDFs.
    Google for them.
      My System SpecsSystem Spec

  9. #9


    Posts : 78
    Windows 8.1 64-bit


    Quote Originally Posted by medab1 View Post
    Quote Originally Posted by sreyan32 View Post
    Quote Originally Posted by dirtyvu View Post
    without more details, I'm not sure how people can help. i've and others have been able to print in the reader app.
    Then please tell me what information I have to give. Because in metro style apps in Windows 8 the error messages do not contain much information. What else to I have to give ?
    I have heard of this problem before.
    I suggest Acrobat Reader.
    Unless you want to create PDFs.
    There are free PDF programs that allow creation of PDFs.
    Google for them.
    So you are telling me that other than downloading Acrobat Reader or some other third party pdf viewer I cannot print pdf's from the Windows 8 Reader ??
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by sreyan32 View Post
    Quote Originally Posted by medab1 View Post
    Quote Originally Posted by sreyan32 View Post

    Then please tell me what information I have to give. Because in metro style apps in Windows 8 the error messages do not contain much information. What else to I have to give ?
    I have heard of this problem before.
    I suggest Acrobat Reader.
    Unless you want to create PDFs.
    There are free PDF programs that allow creation of PDFs.
    Google for them.
    So you are telling me that other than downloading Acrobat Reader or some other third party pdf viewer I cannot print pdf's from the Windows 8 Reader ??
    No.
    I meant that if you cannot get the issue fixed that there are other options available.
      My System SpecsSystem Spec

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Windows 8 Reader cannot print
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