Windows 8 and 8.1 Forums


Problems with Metro Apps connecting to the Internet

  1. #1


    Posts : 8
    Windows 8 Pro

    Problems with Metro Apps connecting to the Internet


    Hello. I recently upgraded my Inspiron 17R laptop, that is around 1 year old, from Windows 7 to Windows 8. At first, everything worked, I was able to go through every app have them work, but then Action Center told me that I needed to select a program to set up my firewall and antivirus protection. I selected McAfee for each, having a valid subscription. My apps didn't work then, and I thought it was McAfee. I went through McAfee and turned the firewall off, but they app still didn't work. I then uninstalled it in hoping that it would be fixed, but it didn't. I don't know if this affects it, but I switched email accounts for the profile on my computer. Are there any known programs that I may have that prevent the apps from accessing the internet or anything simple I can do to fix the problem?

    (I am unable to access Mail, Calender, People, Messaging, Store, Maps, Skydrive, and Games. I can't connect to my xbox live account either through the Minesweeper app, even though i can connect through google chrome.The apps either open and stay at a white screen or load indefinetly.)

      My System SpecsSystem Spec

  2. #2


    Hi thelonster, welcome to the forums, try uninstalling the graphics driver and re-install it or get the latest driver if available and install and see whether it fixes the problem.
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8 Pro

    Re: Problems with Metro Apps connecting to the Internet


    Quote Originally Posted by brummyfan View Post
    Hi thelonster, welcome to the forums, try uninstalling the graphics driver and re-install it or get the latest driver if available and install and see whether it fixes the problem.
    Thank you and I will see if it works.
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    Windows 8 Pro


    I updated my graphics driver and the problem remains.
      My System SpecsSystem Spec

  5. #5


    Posts : 22,565
    64-bit Windows 10


    Since this was an upgrade, you might see if refreshing Windows 8 may help. Unfortunately, you will need to reinstall any 3rd party programs (not Store apps) afterwards.

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  6. #6


    Posts : 8
    Windows 8 Pro


    Thank you. IT asks me to insert Media, what media is needed?
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by thelonster View Post
    Hello. I recently upgraded my Inspiron 17R laptop, that is around 1 year old, from Windows 7 to Windows 8. At first, everything worked, I was able to go through every app have them work, but then Action Center told me that I needed to select a program to set up my firewall and antivirus protection. I selected McAfee for each, having a valid subscription. My apps didn't work then, and I thought it was McAfee. I went through McAfee and turned the firewall off, but they app still didn't work. I then uninstalled it in hoping that it would be fixed, but it didn't. I don't know if this affects it, but I switched email accounts for the profile on my computer. Are there any known programs that I may have that prevent the apps from accessing the internet or anything simple I can do to fix the problem?

    (I am unable to access Mail, Calender, People, Messaging, Store, Maps, Skydrive, and Games. I can't connect to my xbox live account either through the Minesweeper app, even though i can connect through google chrome.The apps either open and stay at a white screen or load indefinetly.)
    You will need to uninstall McAfee completely using it's special uninstall tool.

    The download for this tool is about half way down the page in the link below. Follow instructions there to uninstall McAfee completely from your system.

    How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
      My System SpecsSystem Spec

  8. #8


    Posts : 22,565
    64-bit Windows 10


    Quote Originally Posted by thelonster View Post
    Thank you. IT asks me to insert Media, what media is needed?
    This would be for your Windows 8 installation media (ex: DVD/USB). A refresh needs it to be able to refresh.
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8 Pro


    I refreshed my computer and the problem still remains.
      My System SpecsSystem Spec

  10. #10


    Posts : 22,565
    64-bit Windows 10


    Have you already tried what chev65 posted above?
      My System SpecsSystem Spec

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