Windows 8 and 8.1 Forums


I'm having massive problems with my metro apps

  1. #1


    Posts : 21
    Win 8 x64 with media center

    I'm having massive problems with my metro apps


    Hey guys, I'm having massive problems with my metro apps. At first, they worked for like 2 months now, all fine and dandy. Today, I tried running the weather app to check up on the freezing cold outside, to find that my apps didn't work at all. They would start up normally, full screen with the big icon in the middle, but then suddenly close. This happened every time I tried the apps; the only one that still worked was the "Store" app. So I tried reinstalling the news app to see if it is still broken after that - now it stays at the loading screen forever until I close it (with the little circles spinning under the icon).

    So as I had my UAC turned all the way down to "do not notify" but was still getting annoying messages, I tried the fix in the previous post to turn off UAC completely in hopes that this would get rid of the annoying messages and also maybe fix my apps. My apps are still broken, but the annoying messages are almost gone (only messing around deep inside the Windows folder pops some messages up).

    So my question: how do I go about fixing my apps? I've tried reinstalling them, updating them, starting them about a million times, hoping every time that they would miraculously work (it's Christmas - miracles could happen?) - NOTHING.
    I've read that many users with Avast antivirus have had the same issues, but I don't have Avast nor any other free antivirus; I have ESET installed, also tried disabling that to no avail.

    Funny thing is, this is the first OS that I've legitimately acquired and activated. Probably the last one after this nuisance of a problem.


    EDIT: Thanks for moving this to the proper section, whoever did it
    The first time I noticed this problem was today, so I uninstalled the 5 updates I had today. We'll see if it solves my problem.

    Update: Nope, still no working metro apps. Any tips on what I could try? I'm all for troubleshooting and I'm comfortable in changing registry values if needed. I'd just like to get this thing to run as stable as Windows 7 did!

    Update 2: Now randomly after I restarted my PC after uninstalling the updates from today, most of my startup programs are not starting up at all. Need advice, and quick!
    Last edited by martinlink; 17 Dec 2012 at 14:11.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,127
    Windows 8.1 Pro


    turning off UAC will disable many Metro apps.

    you only need 1 firewall/antivirus running. choose one and uninstall the other. they will conflict with each other. if your ESET is not confirmed to be fully Windows 8 compatible, you should wait for an officially updated version and not use the old version.

    did you update any device drivers recently like your graphics card?
      My System SpecsSystem Spec

  3. #3


    Posts : 21
    Win 8 x64 with media center


    I last updated my graphics driver (Catalyst 12.11 for my HD6950) about a week ago, and after that the apps still worked.

    I have since re-enabled my UAC, put it to default level and even to the highest possible level just to test. Also, my windows and ESET firewall was turned off the whole time as I connect to the internet through a router with a hardware firewall. I have not made any changes to my computer really before I noticed the apps not working. The latest program I installed is Adblocker (which works really well I must say) but I doubt it could be the issue here...

    I ran sfc /scannow and it found errors but couldn't fix them.

    Update: I uninstalled and reinstalled all my apps. Now only the News, Travel, Weather, Sports and Finance ones don't work. What do these have in common? Maybe that can lead us to the root of the problem.
    Really bummed cause Weather was the only one I used regularly AccuWeather isn't nearly as exact and as good looking...

    Also I noticed that the ones that don't work have the loading circle much smaller than the ones that actually work. Is there any way to completely clear all traces of these non-working apps to try and freshly install them?
    Last edited by martinlink; 17 Dec 2012 at 16:08.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,127
    Windows 8.1 Pro


    will you try something for me? go to device manager. go to your ATI 6950 and go to the driver tab and roll back to the last driver. if you can roll back to the original Windows 8 ATI driver, that would be even better. Reboot the PC. And then report on the Metro apps' behavior.

    you can always reinstall the latest driver so there shouldn't be any problem with this request.
      My System SpecsSystem Spec

  5. #5


    Posts : 21
    Win 8 x64 with media center


    Rolled back to my previous one (12.10) and still getting the same results. The only reason I updates to 12.11 was because Photoshop was flickering uncontrollably, but that's a whole other story.

    I tried deleting the files of the "finance" app from Program Files\WindowsApps, after the store redownloaded it, it was still doing the same thing (indefinite circle of dots spinning).

    Update: Uninstalled ESET, everything is the same. Tried disabling every program imaginable from my startup and ended up with a clean boot (only realtek sound manager needed to open), still the same issue persists. Running out of options over here.

    Update 2: Now that I monitored the event log thoroughly during the install of these apps, I noticed this message:

    Windows Store detected a license issue with package Microsoft.BingSports_1.7.0.26_x64__8wekyb3d8bbwe - the package must be licensed before you can use it.
    Result code: 0x0


    Windows Store detected a license issue with package Microsoft.BingNews_1.7.0.27_x64__8wekyb3d8bbwe - the package must be licensed before you can use it.
    Result code: 0x0

    Update 3: add SkyDrive and Skype to the list of non-working programs. Is there really no way to reset all metro apps to the vanilla state without affecting any of my installed desktop programs (games etc, these all seem to work 100%)???
    Last edited by martinlink; 18 Dec 2012 at 11:04.
      My System SpecsSystem Spec

  6. #6


    Posts : 21
    Win 8 x64 with media center


    I tried to change my Local account back to a Microsoft account with my e-mail, but it just stays at the "please wait" screen with the loading thing spinning indefinitely. This has to be connected to the problem somehow.

    I also tried to disable all services that are not necessary for basic internet connection and then tried to run the apps. Now they all ask for my login credentials but after I enter then, they either say they're unable to connect (Skype) or stay loading indefinitely...

    AND! now my Windows Store has logged me out and when I try to log back in, it just stays loading indefinitely, as well as the xbox games app. Now I have no way to try and update any of my apps!!! HELP PLEASE!

    AND! I'm getting 2 instances of this error on every startup: The Microsoft Account Sign-in Assistant service terminated with the following error:
    %%2147780739

    ^which might be linked to why I can't do anything with my microsoft ID. Manually starting the service yields another error!

    I've wasted 2 whole days straight on this nuisance, I want my money back
    Last edited by martinlink; 18 Dec 2012 at 13:00.
      My System SpecsSystem Spec

  7. #7


    Posts : 1,127
    Windows 8.1 Pro


    you have a lot of issues going on. it's better that you not tinker under the hood if you don't understand what's happening.

    for example, your metro apps are part of your user account and what apps you have is kept on the server or your account. you have the actual files on your hard drive. but what apps you have installed is understood via the account. that's why when you install Windows 8 fresh and reuse your Microsoft account, Windows 8 knows already which metro apps to download and reinstall for you. You don't need to do it yourself anymore because the account tells Windows 8 which apps you have installed.

    That's why if you mess with the files manually by mucking through the hard drive, your account says you have so-and-so app but your hard drive is missing the file because you deleted it.

    to uninstall software, you should be right-clicking on it and choosing the uninstall option. not manually editing or deleting files.
      My System SpecsSystem Spec

  8. #8


    Posts : 21
    Win 8 x64 with media center


    I never mentioned that I'm just carelessly pillaging the metro apps folder, deleting whatever I can get my grubby mits on. Before deleting a folder, I did exactly that - right click on the app, uninstall, and only then delete the folder, after which I reinstalled the app in hopes of getting it to work. That's how I got the mail and social apps package to work, by the way. The other ones (News, Weather, Sports and Travel) just stayed loading after that.

    So I got fed up with all this and restored my system to the 15th of dec, when the apps were definitely still working. But the very same apps don't seem to work, giving me a message that I should visit the store for more info. The store says that my developer license has expired... (?). After I reinstall the app, it just stays at the loading screen once again.

    At least my Store now works once again...

    Edit: I forgot to mention that the weather app shows up-to-date info on the live tile. But as soon as I reinstall it, it just stays idle with the sun icon on it, with no info. When I launch it, it keeps loading forever.
      My System SpecsSystem Spec

  9. #9


    Posts : 1,127
    Windows 8.1 Pro


    I didn't mean to specifically say you. For that I apologize. I meant a lot of people have been tinkering with files carelessly without know what they are doing. Just like with anything, you have to do some research and exploration. Not just blindly follow someone's instructions without knowing why you're doing what you're doing.

    like if someone tells to to adjust certain registry settings, I'm not going to blindly just change them. I need to know what the settings do first. Otherwise, I could end up with a seriously messed up Windows.
      My System SpecsSystem Spec

  10. #10


    Posts : 21
    Win 8 x64 with media center


    Yeah, I understand completely. It's just that I'm always careful, backing up everything and researching the possible outcomes before I do anything, no need to worry about that. It's just that this problem seems to be rather wide-spread and it's odd that nobody (not even MicroSoft officials) have supplied a viable solution. Gets me all worked up for nothing. Windows 7 was 100% stable and now all this hassle for some applications that fail to start...
      My System SpecsSystem Spec

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I'm having massive problems with my metro apps
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