Solved Horizontal scroll not working

Hi -

I recently purchased an HP ProBook 4540s laptop with Windows 8 64-bit installed. I have the touchpad set up to do two-finger vertical and horizontal scrolling/panning. It basically works. However, some apps don't. For example, I went to the Metro app store and downloaded a cookbook program. The program presented a bunch of choices in an array that went off the screen to the right. The touchpad would not pan in this program at all. I had to use the mouse pointer to go down to the small + sign and click across which was quite tedious.

I'm assuming MS store apps have to pass some usability test? Why would this not work? Seems like a critical function in Windows 8 for a laptop/desktop to be able to easily swipe for horizontal movement.

As, apparently, everything else will scroll properly it would appear to be a problem with the app. I don't know how much "real" testing of apps is done. I know I installed an app on my old Android phone from the google store and it never worked properly. I uninstalled it and downloaded a new copy and it was the same.

I would contact the person/company that produced the app, as they may not be aware of the problem.

OK, I'll see if I can find some "about" information for the app. Thanks.

Well... interestingly, I went back to the app and it did seem to work somewhat. It was just a bit intermittent and jumpy. Not a smooth experience at all. Made me long for an iPad...

After more tests and determining that the app was misbehaving, I sent an email to the vendor indicating test steps to reproduce and descriptions of what conditions the problem occurs. They have successfully reproduced the problem and said they'll fix it in the next update. Wee hoo!