Windows 8 and 8.1 Forums

Netflix app problems (crashing)

  1. #1

    Posts : 1
    Windows 8

    Netflix app problems (crashing)

    Hi guys, been a lurker here for a while now. Great site I have learned a lot and got a few fixes from here.

    I'm having trouble with the Netflix metro app and haven't found anything related online so thought I would register and ask for some help

    I'll start from the beginning, I downloaded the metro app and started it up. It loads fine, I can browse videos etc but when I click to play a video, the loader gets to 99% then the app crashes and closes.
    I get an error in event viewer, here is all the data from that:

    1.Source: .NET Runtime
    FrameworkVersion: v4.0.30319
    Description:The process was terminated due to an unhandled exception.
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Threading.WinRTSynchronizationContext+Invoker.<InvokeCore>b__0(System.Object)
       at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext,System.Threading.ContextCallback,System.Object,Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext,System.Threading.ContextCallback,System.Object,Boolean)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
    2. Source: Application Error
    Faulting application name:Netflix.exe, version:, time stamp:0x50a4088d
    Faultingmodule name: KERNELBASE.dll, version:6.2.9200.16384, time stamp:0x5010acfa
    Exception code:0xe0434352
    Fault offset:0x0001277c
    Faulting process id:0x15c0
    Faulting application start time:0x01cdc8b4505e181d
    Faulting application path: E:\ProgramFiles\WindowsApps\4DF9E0F8.Netflix_1.1.0.28_x86__mcm4njqhnhss8\Netflix.exe
    Faultingmodule path: E:\Windows\system32\KERNELBASE.dll
    Faultingpackage full name:4DF9E0F8.Netflix_1.1.0.28_x86__mcm4njqhnhss8
    Faultingpackage-relative application ID:App
    I thought that this was related to my graphics driver which I got from windows update because Intel are not supporting Win8 for my chip (series4).
    I had a browse around and found a modified driver from XDleader555 here:

    The driver here is older than the one from Windows Update, but it does give me the proper Intel Graphics Options panel in the systray and it fixes an error I had in Photoshop CS6 and lets me use OpenGL which I could not do with the windows driver.

    However, now when I click to play a video in Netflix the program crashes at 30% and closes.

    I am not getting much info from event viewer, is there anywhere else I can look to see what is going on?
    Any help would be much appreciated, this is really annoying me.

    Lastly, Netflix in browser works fine and all other metro apps work fine.

      My System SpecsSystem Spec

  2. #2

    Posts : 534
    Windows 7, Windows 8 RP

    I had issues with both Netflix and Hulu Plus crashing on me on two laptops, I ran and installed the latest Windows Updates and it they both worked after that. You may have already tried that but I thought I'd throw it out there.
      My System SpecsSystem Spec

Netflix app problems (crashing)
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