Windows 8 and 8.1 Forums


Can't uninstall apps from Metro

  1. #1


    Posts : 14
    Windows 8 Pro

    Can't uninstall apps from Metro


    I'm attempting to uninstall apps downloaded from the Windows Store, but they keep coming back. Windows Store reports updates for the apps, but attempting to update them results in an "This app couldn't be installed" error. I'm guessing the apps were uninstalled properly, so now I cannot install them nor remove them. I've been told that refreshing the PC would do the trick, but I'd rather not go through the hassle of re-downloading programs.

    Any suggestions?

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello Omlet,

    Did you uninstall the Store app like in the tutorial below?

    https://www.eightforums.com/tutorials...ndows-8-a.html

    If so, then you might clear the Store cache to reset the Store to see if that may help.

    Store Cache - Clear in Windows 8

    Hope this helps,
    Shawn
    Last edited by Brink; 27 Nov 2012 at 14:09. Reason: correction
      My System SpecsSystem Spec

  3. #3


    Posts : 14
    Windows 8 Pro


    Quote Originally Posted by Brink View Post
    Hello Omlet,

    Did you uninstall the Store app like in the tutorial below?

    AutoPlay - Turn On or Off - Windows 7 Forums

    If so, then you might clear the Store cache to reset the Store to see if that may help.

    Store Cache - Clear in Windows 8

    Hope this helps,
    Shawn
    AutoPlay?

    Also, I've tried clearing the Store cache, but the problem permits: I cannot updates apps nor can I remove them. Is there perhaps a way I can remove them manually?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by Omlet View Post
    I'm attempting to uninstall apps downloaded from the Windows Store, but they keep coming back. Windows Store reports updates for the apps, but attempting to update them results in an "This app couldn't be installed" error. I'm guessing the apps were uninstalled properly, so now I cannot install them nor remove them. I've been told that refreshing the PC would do the trick, but I'd rather not go through the hassle of re-downloading programs.

    Any suggestions?
    Shawn's idea probably is better than mine. But, can you do a system restore back to a point that is satisfactory to you (e.g., one where you've, in effect, uninstalled everything you want uninstalled (including install remnants) and, at the same time, not uninstalled, in effect, a satisfactory number of the things you don't want uninstalled?
      My System SpecsSystem Spec

  5. #5


    Posts : 14
    Windows 8 Pro


    Quote Originally Posted by znod View Post
    Quote Originally Posted by Omlet View Post
    I'm attempting to uninstall apps downloaded from the Windows Store, but they keep coming back. Windows Store reports updates for the apps, but attempting to update them results in an "This app couldn't be installed" error. I'm guessing the apps were uninstalled properly, so now I cannot install them nor remove them. I've been told that refreshing the PC would do the trick, but I'd rather not go through the hassle of re-downloading programs.

    Any suggestions?
    Shawn's idea probably is better than mine. But, can you do a system restore back to a point that is satisfactory to you (e.g., one where you've, in effect, uninstalled everything you want uninstalled (including install remnants) and, at the same time, not uninstalled, in effect, a satisfactory number of the things you don't want uninstalled?
    If I cannot fix it any other way I'll probably have to go that route.

    By the way, I ran a SFC scan and got a issue with a particular file:

    2012-11-27 10:21:51, Info CSI 000006c0 [SR] Cannot repair member file [l:24{12}]"mdmgl004.inf" of mdmgl004.inf, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2012-11-27 10:21:51, Info CSI 000006c2 [SR] Cannot repair member file [l:24{12}]"mdmgl004.inf" of mdmgl004.inf, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    I don't think it's related to the Store issue, but I figured I'd post it anyway.
      My System SpecsSystem Spec

  6. #6


    Posts : 22,582
    64-bit Windows 10


    Quote Originally Posted by Omlet View Post
    Quote Originally Posted by Brink View Post
    Hello Omlet,

    Did you uninstall the Store app like in the tutorial below?

    AutoPlay - Turn On or Off - Windows 7 Forums

    If so, then you might clear the Store cache to reset the Store to see if that may help.

    Store Cache - Clear in Windows 8

    Hope this helps,
    Shawn
    AutoPlay?

    Also, I've tried clearing the Store cache, but the problem permits: I cannot updates apps nor can I remove them. Is there perhaps a way I can remove them manually?
    Sorry, that should be this instead.

    https://www.eightforums.com/tutorials/5278-apps-uninstall-metro-apps-windows-8-a.html


    Were you able to do a system restore using a restore point dated (if available) dated before this happened?

    System Restore - How to Do in Windows 8
      My System SpecsSystem Spec

  7. #7


    Posts : 14
    Windows 8 Pro


    Quote Originally Posted by Brink View Post
    Quote Originally Posted by Omlet View Post
    Quote Originally Posted by Brink View Post
    Hello Omlet,

    Did you uninstall the Store app like in the tutorial below?

    AutoPlay - Turn On or Off - Windows 7 Forums

    If so, then you might clear the Store cache to reset the Store to see if that may help.

    Store Cache - Clear in Windows 8

    Hope this helps,
    Shawn
    AutoPlay?

    Also, I've tried clearing the Store cache, but the problem permits: I cannot updates apps nor can I remove them. Is there perhaps a way I can remove them manually?
    Sorry, that should be this instead.

    https://www.eightforums.com/tutorials/5278-apps-uninstall-metro-apps-windows-8-a.html


    Were you able to do a system restore using a restore point dated (if available) dated before this happened?

    System Restore - How to Do in Windows 8
    Actually, I just fixed the issue. For some odd reason, the 'AUInstallAgent' folder wasn't located in the Windows directory, and apps couldn't be removed nor installed. I re-created the folder, rebooted, and I was able to install/remove apps just fine. I'm not sure why the folder was missing to begin with.

    Thanks for the great support.
      My System SpecsSystem Spec

  8. #8


    Posts : 22,582
    64-bit Windows 10


    That's great news. Thank you for posting back with your results.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    @Omlet: Way to go.
      My System SpecsSystem Spec

Can't uninstall apps from Metro
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