Windows 8 and 8.1 Forums


Refresh deleted my Apps

  1. #1


    Posts : 11
    Windows 8 Pro

    Refresh deleted my Apps


    I had upgraded to Win 8 pro from Win 7 by digital download from MS and installed on 1 desktop and 2 notebooks. All upgrades went fine. However only the desktop functioned normally. Both the notebooks would not function as expected.

    The problem started soon after installation. The Tiles became unresponsive, the screen would blank out when any of the Tiles were clicked. Tried contacting MS support, only to waste 2 hours while the Tech checked settings etc. but to no avail. I was told that I would be transferred up to level 2 support but since I had no more time or patience I have not followed this up till now.

    Refresh Windows had been tried once. With no change.

    In my infinite wisdom the next day I tried Refresh a second time and lo and behold all my installed Applications (software) vanished including MS Office 2010. Cannot be seen or found by search. The same is the case with notebook no. 2.

    At this point I do not care about the tiles etc. just getting my apps and associated data back intact. With Explorer I can see that these program files still reside on the HD. When I tried to invoke them directly by clicking the appropriate .exe files I got the message the " ERROR The operating system is not configured properly to run these applications."

    Please any input will be highly appreciated. I am desperate. Thank you

      My System SpecsSystem Spec

  2. #2


    Well this is a new one...

    By 'refresh' I think you mean reinstall windows? In that case all of your programs WILL disappear...

    The best guess as to why windows 8 doesn't work good is because notebooks aren't fully supported for some reason. There are a few people asking about this, and Microsoft might add in more support in future updates for this.

    There was a similar thread where someone posted asking if Microsoft will eventually add support for net books...

    Personally I think Microsoft intends to let net books, notebooks and any other similar device die. With the new tablets out, there really seems no need for them it seems. So if your notebooks don't get supported in future updates, you'll know why.

    Sorry to say...
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8 Pro


    No REFRESH not Reinstall.....!
      My System SpecsSystem Spec

  4. #4


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Refresh will remove problem app's.
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8 Pro


    MS Office is hardly a problem app
      My System SpecsSystem Spec

  6. #6


    As it says apps from store will stay. All other apps from web or disc will be removed.
    Attached Thumbnails Attached Thumbnails uploadfromtaptalk1352227545659.jpg  
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8 Pro


    Thank you I see this. My question is whether the word Apps here includes installed programs? Are Apps and Programs the same thing to MS?
      My System SpecsSystem Spec

  8. #8


    Yes they are.

    Have done a few refreshes on several machines. And it removes everything (including office/Firefox etc) that's not the os or store apps but keeps users and settings.

    Apps is how MS wants us be "cool" and call all programs.
      My System SpecsSystem Spec

  9. #9


    Yep that's how mine went as well....great clarification.
      My System SpecsSystem Spec

  10. #10


    Posts : 11
    Windows 8 Pro


    Thank you guys. So the answer is to re-install everything! Will the mails and documents still be there?
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
Refresh deleted my Apps
Related Threads
Deleted user account, but user folder was not deleted. in User Accounts and Family Safety
I recently deleted a user account, and clicked yes to also delete all associated files...the user was successfully deleted, however, the user's folders/files remain, and cannot be deleted. Is it possible to associate that user's folder with a new user's login? If not, what needs to be done in order...
Windows 8.1 Pro I did a Refresh to clean up some problems. After the Refresh: Couldn't access store: Apps broken, black x 8.1 Power Options and Search missing No red x, no new toolbar at top Ran: Powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register...
Windows 8.1 Having a problem trying to run exe's. Adware Cleaner, AdwCleaner.exe fails. CCleaner, ccsetup410.exe works. Junk Removal Tool, jrt.exe fails, Malwarebytes mbam-setup.exe works. This just started. "A required privilege is not held by the client" when I try to open the above. ...
Refresh PC in General Support
Hi All The attachment says it all. Trying to refresh my laptop but keep getting the same message on BOTH PC and laptop, pc running 8.1 pro 32 bit, laptop running 8.1 pro 64 bit both I may add with different keys bought direct from Microsoft when it was windows 8 and then a free update. Am I...
Today I finally had some time to spend three hours on the phone with Microsoft about the APP problems I was having. Kindle, Weather, Netflix, Xbox, CW TV, MAPS and others----the ones that have to log on.... After an hour the MS tech was puzzled and starting to suggest I do a refresh, but I...
Morning, I am currently running a 64 bit version of Windows 8 Pro with all available MS updates applied to it. I have the need to change the name of one of the program groups that appear on the All Apps screen. Let's say the group name is "Test". And I want to change the name to "Answer"....
Does anyone know how to clear out deleted Windows Store apps from the computer? When you go into the Windows Store and right click and choose 'your apps' the selection 'apps not istalled on this pc' still shows apps that I have deleted. I only installed on one device (unless they auto-install to...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook