I had upgraded to Win 8 pro from Win 7 by digital download from MS and installed on 1 desktop and 2 notebooks. All upgrades went fine. However only the desktop functioned normally. Both the notebooks would not function as expected.
The problem started soon after installation. The Tiles became unresponsive, the screen would blank out when any of the Tiles were clicked. Tried contacting MS support, only to waste 2 hours while the Tech checked settings etc. but to no avail. I was told that I would be transferred up to level 2 support but since I had no more time or patience I have not followed this up till now.
Refresh Windows had been tried once. With no change.
In my infinite wisdom the next day I tried Refresh a second time and lo and behold all my installed Applications (software) vanished including MS Office 2010. Cannot be seen or found by search. The same is the case with notebook no. 2.
At this point I do not care about the tiles etc. just getting my apps and associated data back intact. With Explorer I can see that these program files still reside on the HD. When I tried to invoke them directly by clicking the appropriate .exe files I got the message the " ERROR The operating system is not configured properly to run these applications."
Please any input will be highly appreciated. I am desperate. Thank you
The problem started soon after installation. The Tiles became unresponsive, the screen would blank out when any of the Tiles were clicked. Tried contacting MS support, only to waste 2 hours while the Tech checked settings etc. but to no avail. I was told that I would be transferred up to level 2 support but since I had no more time or patience I have not followed this up till now.
Refresh Windows had been tried once. With no change.
In my infinite wisdom the next day I tried Refresh a second time and lo and behold all my installed Applications (software) vanished including MS Office 2010. Cannot be seen or found by search. The same is the case with notebook no. 2.
At this point I do not care about the tiles etc. just getting my apps and associated data back intact. With Explorer I can see that these program files still reside on the HD. When I tried to invoke them directly by clicking the appropriate .exe files I got the message the " ERROR The operating system is not configured properly to run these applications."
Please any input will be highly appreciated. I am desperate. Thank you
My Computer
System One
-
- OS
- Windows 8 Pro