Windows 8 and 8.1 Forums


Xbox Music app crashes when playing music

  1. #1


    Posts : 7
    Windows 8

    Xbox Music app crashes when playing music


    So I searched around for a bit and found a few discussions about the Music app crashing, but none appear to be the problem I'm having. I can open the app and do most things in it. Search, navigate around, I can even play music most of the time except for one notable exception. When you click on an artist or album, the app opens a smaller window in the middle of the app where you can usually play the song, along with a few other options (like Play Top Songs or Explore Artist. Whenever I click play from this window, the app suddenly closes. This does not happen with music that I have files locally on my hard drive, it only happens with streaming music. I can get streaming music to play as long as I can find a play button elsewhere in the app aside from this window that pops up in the middle of the screen. But if a song is already playing, I can skip back and forth and navigate around the app. I've uninstalled and reinstalled the app and this fixes it for a little while, but it eventually begins happening again. It crashes with zero other apps or programs running. I have AVG antivirus running, but I disabled that for a while and it still crashes. I noticed that when it does crash, the Music app doesn't close completely as it's still listed along with other running apps if I hover in the upper left corner and drag my mouse down to view all running apps.

    Thoughts?

      My System SpecsSystem Spec

  2. #2


    Posts : 1,127
    Windows 8.1 Pro


    well, you didn't see my post...

    app dumping me back to the start screen?

    same thing for me. same solution that is a band-aid (uninstalling and reinstalling the app).
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8


    Must be because you used the word dump instead of crash

    But for me re-installing only works for playing a few songs before it happens again. It's like a ratty, old Band-Aid that's gotten wet kind of fix. Barely sticks and doesn't really help.
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8


    This is pretty much my problem: app dumping me back to the start screen?
      My System SpecsSystem Spec

  5. #5


    Posts : 1,127
    Windows 8.1 Pro


    alright! I think I found the solution! This applies to people who have ATI/AMD graphics cards.

    recap of the problem: metro apps having difficulty streaming or crashing back to the start screen. a lot of these problems were random. so I was having problems with Skype, Netflix, iHeartRadio, Xbox Music, TuneIn Radio, etc.

    it turns out to be the AMD Catalyst 12.6 Legacy Driver for Windows 8!!! Something with the driver is causing the problem! I uninstalled the driver and the entire Catalyst suite and rebooted. The ATI/AMD driver that comes with Windows 8 replaced the 12.6 version and every application started working again!

    You can install the rest of the Catalyst suite again with a custom install as long as you DO NOT INSTALL THE DRIVER! Leave the Windows 8 driver for these legacy ATI graphics.

    I have an ATI HD4670 graphics card.

    I won't take credit for discovering this. I found it from this link:
    Windows 8 Apps (Netflix, Hulu, Youtube, TuneIn) will not - Microsoft Community
    Last edited by dirtyvu; 05 Nov 2012 at 20:52.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8


    So this does solve the problem. Further discussion in the other thread. app dumping me back to the start screen?
      My System SpecsSystem Spec

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