Windows 8 and 8.1 Forums

Messaging App is stuck at "Getting info ...."

  1. #1

    Posts : 1
    Windows 8 Pro

    Messaging App is stuck at "Getting info ...."

    I uninstalled the Messaging app (Along with People, Mail, Calender) .. and then installed them again ... everything in every app is working fine ... except the Messaging app ... when I started it, it gave me "Getting info" in red at the left top screen ... and the colored dots that get in and out of the screen at the top ... and it's stuck on that ... I can't change my status ... I can't receive or send anything ... every time I try to send something ... it gives me "Please wait, We're almost ready" ... I tried re-installing them again .. and it's the same .... I tried restarting the computer and using the Metro app troubleshooter from Microsoft and it's still the same. Any help ?

      My System SpecsSystem Spec

  2. #2

    Posts : 1
    Windows 8

    This is not likely to be the best fix, but it did work for me :-

    - Click on the "Connected to ..." area (top right).
    - Select the Messenger (I'm assuming you have this as I believe it comes as "default" with the Microsoft Account).
    - This option offers a "Remove All Accounts".
    - Click "Remove All Accounts" (don't worry (too much) since all accounts (like Facebook, etc.) are lodged in your Microsoft Account).
    - The Messaging Metro App now has "no configuration".
    - For "safety", I closed the Messaging App at this stage.
    - Re-launch Messaging and add your Microsoft Account back in.
      My System SpecsSystem Spec

Messaging App is stuck at "Getting info ...."
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